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BMW got Stolen, without the key and BMW didn't warn us.

Discussion in 'BlackHat Lounge' started by DHSellerUK, Mar 14, 2013.

  1. DHSellerUK

    DHSellerUK BANNED BANNED

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    Update - Turns out my card was in the glovebox and they charged £700 in a night on it..

    Hey guys,

    We had our BMW Alpina stolen yesterday in the early hours of the morning (which isn't a cheap car!) and the thieves used a device which cracks the encryption code for your key's security encryption and allows them to drive/use your car without the key.

    The thieves smashed the window, used the device to open the door, took the handbreak off and rolled the car down our drive then pushed it down the road and started it where no 1 would hear it.

    BMW didn't warn us about this device or even mention it to us, the car's only a year old and had an expensive baby pushair and car seat in the car, which is another £500 down the drain..

    Anything we can do to BMW? as they have apparently known of this for the last year and are still selling BMWs without mentioning the fault or offering to fix it; which they can do as my Uncle had his key and car chipped so the encryption changes every 30 seconds so the thieves would only get down the road and the car would cut out.. I don't understand why BMW don't just ask you to come into the showroom so they can do that for every car?

    My aunt is a partner at a large lawyers firm and we were thinking of asking for compensation by sending a lawyer's letter to the dealership.

    Thanks
    - DH
     
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    Last edited: Mar 14, 2013
  2. Duffers5000

    Duffers5000 Elite Member

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    You could try. If its a common issue then BMW may have put aside a fund as it was too expensive to recall.

    In saying that if thieves want your car they will get it and if that involves knocking on the door for the keys then they will do that. if you are running an Alpina you should have had a clifford alarm fitted possibly a trakkar and certainly have Gap insurance.
     
  3. islandman1010

    islandman1010 Elite Member

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    I remember seeing about this on BBC Watchdog. Maybe take a look at the BBC site and see what the outcome was of thier story.
     
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  4. DHSellerUK

    DHSellerUK BANNED BANNED

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    We're fully insured and such, but as it was so new and we're in a very protected area we didn't think much of it and kept delaying.. We won't be so foolish next time though.

    Yeh it affects every BMW that uses the keyless key (lol i know) so they hopefully will of done, as the Insurance payout will be a lot less then the car's value and we haven't even paid off 50% of the car yet.. so a big chunk of that money will have to go BMW unless we can some how counter sue them and wipe that debt off..
     
  5. Duffers5000

    Duffers5000 Elite Member

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    Its too late now man but if you are buying a new lump of metal always take out gap insurance. then you wont give a shit if they rob it.
     
  6. ReALeST

    ReALeST Power Member

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    Doesnt the car have some sort of tracking?
     
  7. Duffers5000

    Duffers5000 Elite Member

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    Tracking systems work but sometimes thats not a good thing. You will find you dont want your car back after some scumbag has kicked the crap out of it, squared off your wheels on every kerb in town and redlined it through every gear change. In effect the tracker works for the insurance company and you have to pay for it.

    Gap insurance covers the gap on the cars new value and the insurance companies valuation. So when the insurance company will only pay out 45,000 on your 60,000 BMW you get the other 15K from the Gap insurance.
     
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  8. Chizz

    Chizz Junior Member

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    No offense, but buying a car on credit is the dumbest idea ever, and I have no idea why people would prefer having debt and driving a car they cannot afford, than driving a less luxourious car that they can actually pay for..

    Also, If you know your uncle had his key changed, why didnt you go to the dealer and ask for it too?
     
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  9. gsy159

    gsy159 Power Member

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    There is nothing you can do, your insurance will pay you the car. Here in germany they stole a lot of X6's with the encryption code and nobody could do anything.
     
  10. bertbaby

    bertbaby Elite Member

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    I would check with local BMW clubs and see if other owners have gone through this pain. Get enough together with the threat of a class action suit and you'll get action. Of course you're into IM and a BMW site screaming about this problem is another way to get attention. You know, "HowtoStealmyBMW.com", use your imagination!
     
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  11. johny022

    johny022 Registered Member

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    It seems that these thieves are really good...

    I wonder what they will do on it..
     
  12. bertbaby

    bertbaby Elite Member

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    Two likely courses of action, it was a steal to order and will be shipped overseas, usually to the Mid-East or it will be used for parts locally.
     
  13. DHSellerUK

    DHSellerUK BANNED BANNED

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    We'd booked it in to get the same thing as my uncle and they stole it 2 days before -.- also we bought it on credit as we want a nice car.. yes we can afford to buy a car NOW for the full price but we couldn't a year ago..
     
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  14. fabier

    fabier Newbie

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    I just saw an article on reddit the other day about executive email carpet bombing. This, combined with what others have said in this thread would probably get you some action.

    Just figure out the email addresses of some of the top execs at BMW and /or your dealership and then email them all sharing what you shared here and threatening a class action and I bet you'll get some forward motion on your petition.

    As an aside, I'm no lawyer lol. But this seems like it would get their attention and they might make the debt go away.

    If you do do this then make sure your lawyer is nearby because there is always a chance they'll call your bluff.

    Sent from my ADR6425LVW using Tapatalk 2
     
  15. IMpossible

    IMpossible Supreme Member

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    Man these days you need a garage for your luxury cars in order to sleep well at night. With the increasing poverty, the crime rate increases aswell. Sad bro, sad.
     
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  16. tompots

    tompots Elite Member Premium Member

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    There are all kinds of devices out there that can do that, I don't think the car company can get in any trouble for not telling you about the device. At least I don't think they can. Do they offer any kind of guarantee that the car cannot be stolen?
     
  17. somebodysomewhere

    somebodysomewhere Junior Member

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    No offense, but this was my thought as well. Did they not tell you about a slim jim as well? How is it BMWs responsibility to disclaim every know exploit of a vehicle? Should they list throwing a brick through the window as well?

    Don't get me wrong, I'd be pissed as hell and the debt part sucks, you may even get them to pony up a bit by threatening them but I don't see how it's their "fault" for not mentioning a thieves methods.
     
  18. wowhaxor

    wowhaxor Executive VIP Premium Member

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    I also don't think you can sue successfully, just like us BHers and G its a back and forth with workarounds to any anti theft technology they put out and BMW offers more protection than many auto manufactures do. Its not like they sold you a car where the locks didn't work and you could start it without a key even though it was advertised as having a lock and requiring a key.
     
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  19. ShadeDream

    ShadeDream Elite Member

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    Apparently BMW customer service sucks in the UK. I guess your unlucky and don't have much of an option.

    That's good to know, first time I've heard of this.
     
  20. DHSellerUK

    DHSellerUK BANNED BANNED

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    But they did start it without a key and they did unlock the doors without the key..