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Bluesnap SCAM Alert - Bluesnap - Plimus is Broken Affiliates are NOT getting Paid

Discussion in 'Affiliate Programs' started by webmarketingmaster, Aug 18, 2014.

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  1. webmarketingmaster

    webmarketingmaster Regular Member

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    Ive reached my limit and I must now speak. I promote some Bluesnap vendors as an affiliate.

    Bluesnap formally knows as Plimus is BROKEN - On July 6, 2014 Bluesnap made a change to their url structure from plimus.com links to bluesnap.com links. This effected all affiliate links and buy now links. Now most Bluesnap Vendors did not make the change and they are still using the plimus.com buy now links on their websites.

    HERE IS THE PROBLEM - Quote from Bluesnap tech support from Mid July "We have indeed found a bug in our system regrding your cookie being disregarded because it is only for bluesnap.com."

    This means that EVERY affiliate that is promoting a Bluesnap vendor product that is still using the Plimus.com links is NOT getting credit for conversions. Its now August 18th and they have STILL NOT FIXED the problem.

    On top of all this, I get my payment report for July and as an affiliate I generated 28 sales/conversions, 1 refund and 1 chargeback. On the bottom of the payment report it says:

    " Some or all of your balance is being held by BlueSnap as a reserve until we re-evaluate your account next month. This amount will be carried over until we are certain there is no risk of your account going in to a negative balance. Some reasons for this decision could be, but are not limited to, a high amount of refunds or chargebacks brought against your account recently, problematic issues with your product or process, or recent low activity or no sales. Please contact payments@bluesnap.com for further information and specific details."

    They are NOT paying me for the sales I made as an affiliate. I get 1 refund and 1 chargeback and they decide not to pay me?????

    I already lost about $2000 because their affiliate tracking is broken (They admit this in their emails to me) and now they say they are not going to pay me the commissions I did generate because I had 1 chargeback and 1 refund.

    What is going on with Bluesnap?
     
  2. BlueSnapInc

    BlueSnapInc Newbie

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    BlueSnap is aware of this issue and we'd like to help research your case. Could you contact us at our main number or through the website with your BlueSnap affiliate/merchant ID and contact details? Thanks!
     
  3. webmarketingmaster

    webmarketingmaster Regular Member

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    BlueSnapInc - I already opened a support ticket back in July about this issue and I have updated the ticket on a few occasions requesting an update on the Bluesnap broken affiliate tracking. I have also called your main number and talked in detail to someone at Bluesnap about your current broken affiliate tracking as well as the fact that Bluesnap is not paying me my commissions. The person I spoke with said they are aware of the broken affiliate tracking and do not have an idea of when it will be fixed, and they also said there is nothing he can do about the fact that Bluesnap has decided not to pay me my affiliate commission.

    I guess I can call again, but I have already reached out with a phone call and a support ticket to voice my concerns and it didnt help/change anything.

    Im not trying to bash on you guys, but... like I said in my original post, your affiliate tracking is broken and Ive lost 2k in commission because of this... ALSO the same month, you guys decide not to pay me my commissions and I only have 1 chageback and 1 refund. Im just stating the facts and very frustrated.
     
    Last edited: Aug 20, 2014
  4. mancar487

    mancar487 Jr. VIP Jr. VIP Premium Member

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    Thanks for the heads up buddy!
     
  5. edgey

    edgey Junior Member

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    Had nothing but headaches with Plimus, several years back, and their fees were too high for what they were offering - switched to avangate, and never had a problem.
     
  6. DeadJoe

    DeadJoe Regular Member

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    Start posting stuff on ripoffreport and complaintsboard etc... All big websites put up your review on there with "bluesnap SCAM" as the keyword. I am sure someone higher up will notice it and force those assholes you've been talking with to pay you. Get it in the public eye! it's your right, your money. FUCK EM!
     
  7. freakymonday

    freakymonday Junior Member Premium Member

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    Sometimes sh*t happens with these small companies, you have to be careful. That's why better to choose reliable big affiliate companies, like Clikbank.