Binance Partial Fund frozen

We received a payment from customer today. After a few minutes, we noticed that this transaction is frozen and locked. When asked support, we are told that they are investigating it and it might take a few days. We are able to withdraw other amount but not the one sent today - so only this specific is frozen.
  1. Have you had this issue and what was the outcome?
  2. Is there chance that we lose the account and whole account suspended too?
  3. How much time did it took in your case?
  4. By receiving amount, can we get into legal issues? If yes then what is the safest way to work with crypto?

This happened because of customer may raised ticket to hold the amount, your customer might raised scam happened ticket with binance support, Otherwise Crypto comes from Blacklisted Exchanges, check the network if any suspicious activity on chain if no then your fund will be unfreeze very soon after you raised ticket with Binance CS
 
Absolutely not. A wallet that doesn't even provide a hash code to the customer isn't really theirs. Besides, they constantly close accounts and restrict transactions. I don't think they're anonymous anymore either.
 
This happens frequently and it usually takes a few days to process and get your account back. You can then withdraw your money.
 
I've experienced something similar before. It's usually just a risk/compliance review, so the transaction is temporarily held. In my case, the funds were released after a few days.
 
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