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Best Way To Handle Clients That Love To Screw You!

Discussion in 'Black Hat SEO' started by SolidTactics, Aug 24, 2012.

  1. SolidTactics

    SolidTactics Regular Member

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    I'm looking for ideas and methods to deal with clients that screw you. For example let's say you have a 100% satisfaction guarantee on your service. You rank them on page one, but for whatever reason they want to take advantage of you and claim they will not pay you and they are not satisfied. Basically their intention from the very beginning is to get free service from you. What is the best way to deal with these types.

    Here were my ideas, I am interested to hear what others have to say.

    • You tell the client you will rank their competitors for the same keywords.
    • If they run google adwords, you click their ads.
    • You rank them for words like scam and complaint in google auto suggest.
    • You have someone write bad legitimate product / service reviews on their company.
    • You build 1000's of backlinks to their domain with xrumer and scrapebox with the same anchor text that way google penguin will not be happy. ;)
    • You build backlinks from porn and viagra sites to their page.
    • You create a youtube video critiquing how crappy their site is and how user "unfriendly" it is.
    anyone got anything that I forgot to mention, i would love to hear it.
     
    Last edited: Aug 24, 2012
  2. steelballs

    steelballs BANNED BANNED

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    Buddy you have a lot to learn yet about doing business

    You tell the client you will rank their competitors for the same keywords.
    If they run google adwords, you click their ads.
    You rank them for words like scam and complaint in google auto suggest.
    You have someone write bad legitimate product / service reviews on their company.
    You build 1000's of backlinks to their domain with xrumer and scrapebox with the same anchor text that way google penguin will not be happy.
    You build backlinks from porn and viagra sites to their page.
    You create a youtube video critiquing how crappy their site is and how user "unfriendly" it is.

    Use none of them ever - are you insane and want to destroy your reputation all in one go!
     
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  3. CandyLand

    CandyLand Regular Member

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    There seems to be a lot of this lately. If not getting paid is an ongoing issue, you need to either screen your clients better, or start taking payment up front, at least a portion of it.
     
  4. Lazlo1967

    Lazlo1967 Junior Member

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    Why do you have a 100% satisfaction guarantee in the first place? My only guarantee is that we will work hard to get our clients more traffic. If they are not happy they can cancel at any time (I usually write in a minimum of 3 months in order to get things rolling). If they want to fire us, they can. That's business - no hard feelings. Of course, I am then free to take on their competition as a client (I do let them know this from the beginning, so they know I will not work with their competition while they are paying me).

    Just let it go and change your guarantee immediately. As the previous poster says - why ruin your reputation.
     
  5. Gyuman82

    Gyuman82 Jr. VIP Jr. VIP Premium Member

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    Or you can take the money upfront and not have this issue?
     
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  6. Endire

    Endire Elite Member Premium Member

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    These clients are not worth your time and anyone that tells you otherwise has not dealt with these types of clients before. If they don't want to use your service then it is possible you do not have an active enough pipeline that would keep you busy enough with other prospects.

    Right now, after you read this, outline 10 channels, ways and tactics you plan on reaching 100 new clients.

    Cold Call, Direct Mail, Networking, Seminars, Door Knocks, etc... whatever it is, outline 10 ways...

    Then boil that list down to 3 ways and outline how you are going to implement this plan...

    Then give yourself goals for the next 5 days on accomplishing these tactics next week.

    Report back what your plan is... you probably will now be busy enough and will forget about this one crappy client.

    I hope you will know I am not trying to bash you, but make you take your focus off these crappy clients.

    All the best,

    Shawn
     
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    Last edited: Aug 24, 2012
  7. bertbaby

    bertbaby Elite Member

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    A signed contract that specifies deliverables in detail with metrics and combined with a payment schedule is your best defense, it's that simple and that difficult. You know what I mean if you have ever negotiated a contract.
     
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  8. MotherLee

    MotherLee Newbie

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    Agree with you all.
     
  9. assphuck

    assphuck Senior Member

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    It's sounds like you need to redo your satisfaction guarantee to be more detailed in what it is you do, how results are determined and what recourse a client has if you do not accomplish their goals. An open-ended satisfaction guarantee is not the fault of your client's. It's your fault. Furthermore, attempting to harm a client because they are not satisfied is foolish. There's far more productive things to do with your time like creating a new satisfaction guarantee that is fair to you and your future clients.
     
  10. Real78

    Real78 Regular Member

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    The best advice you've gotten here. Do what he said and stay focus.
     
  11. psytrance

    psytrance Power Member

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    Best Way To Handle Clients That Love To Screw You?

    Easy question,

    my answer is: MOVE ON AND GO MAKE MONEY!

    ps: client is a b1tch and you act same way? good thinking you have :)
     
  12. SolidTactics

    SolidTactics Regular Member

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    Thanks for the feedback guys. If anyone has been personally stung, I'm sure you know where I am coming from. I would really like to hear personal accounts and how you personally dealt with pain in the A$$ clients.
     
  13. affiliate king

    affiliate king Newbie

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    If you want better clients charge more money
     
  14. blackhataffiliate

    blackhataffiliate Senior Member

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    Here is what I did in another type of situation a few years ago. It was not that I did not get paid by a client, but I got screwed when I purchased a high ticket item. I complained and basically it got no where, so I took matters in my own hands.

    I purchase companysucks.com, companysucks.net and companysucks.org. I created my .com site using wordpress and the wordpress review site plug-in to give others a chance to complain as well. My content was truthful with copies of receipts and the names of everyone I spoke to. Once I got my site complete with solid on site seo, I started the rankling process. About 2 weeks later (after some basic link building), they were #1 and I was #2 with a title tag that read COMPANY NAME SUCKS - AVOID COMPANY NAME SERVICES just like that.

    At this point I opened up the reviews and had the option ticked that all reviews had to be approved. I then filtered/deleted any positive or neutral reviews and let the negative ones ride.

    About 3 weeks later, I got a call threatening me with legal action followed by a letter stating the same. I basically told them to screw off and then I turned up the seo and about another week or two passed and I was #1.

    About 2 weeks after I was #1, I got a call asking me to come in and speak with them and was told that we could work something out. I had my lawyer (my uncle so it was free) come with me and at the end of the day, I got all my money back (still kept product), cost for web design and hosting charges and I sold them all 3 domains.

    I am not saying you should do this (since I can not give legal/professional advice), but it does work if you want to go this route:)

    Good luck
     
  15. artizhay

    artizhay BANNED BANNED

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    The number one thing people always fuck up when doing work:
    You need a damn contract or agreement.

    You're doing time-consuming, very valuable work and leaving the door wide open to getting screwed. A contract will back you up in court and debt collection. If you already have a contract, good for you.

    Second thing is:
    Why not get payment FIRST?

    If you go to a computer shop to get a computer repaired, virus removed, etc. you pay for the service first because you have faith in the person that they can deliver their service effectively. This is the same with doing SEO for a company. You need to convey that your time is valuable and that the client should trust your skills, so get payment first.

    If you don't want to get payment first for some strange reason, then make sure your contract clearly spells out your payment policies. So if the client is supposed to pay for 1 month of work and fails to pay after one month, you can, for example, levy interest on their due amount and require the balance be paid in full in x amount of days.

    If they fail to pay within x amount of days, levy interest again and make them pay within y amount of days. If they fail once again, give them an ultimatum to pay within z amount of days, with interest, or threaten to forward or sell their account to a debt collection agency.

    Forwarding or selling to a debt collection agency is a viable option since the potential loss to you is likely hundreds or thousands of dollars if you don't fight for your money. You won't get all your money back, but it is advisable to charge interest until the interest would cover the debt collection agency's commission (i.e. charge 5% interest three times before forwarding so that the amount you get is close to your original negotiated cost; agency fees can range from 10%-40%).
     
    Last edited: Aug 24, 2012
  16. 10zen

    10zen Regular Member

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    And is it worth spending all your time on this?
    May be you can spend your time offering your service to other clients
    or create your own site, rank and sell.
    Just my opinion.
    But if you have extra time, you can off course do that, screw them
    and offer the same service to competitor and outrank the client's site,
    just to teach him a lesson.
     
  17. icering87

    icering87 Newbie

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    1. Make your guarantee contingent on a result. Instead of having a 100% guarantee based on how the client feels ( which is guaranteed to screw you over by design). Make the guarantee based on a result. For example if you don't have a page one ranking by _____ you can ask for a refund.

    2. Get the money upfront or use visual effects industry model: starter payment to begin work, milestone payment, and then final payment.
     
  18. infoasian

    infoasian Supreme Member

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    I remember having some clients that would complain no matter what. All they wanted was either paying late or getting a better price. That's just the way they ticked. I hated their attitude, but just waited out until they paid. Thinking back at this I am glad I don't have to deal with them anymore. Now, I ask for full payment in advance. Sometimes they offer 50% in advance and remaining balance after completion. Usually, I do turn them down. Amazingly, how many will pay all upfront.