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banned from ebay FOR LIFE for late fee payment?? any way around this??

Discussion in 'Ebay' started by bluegirl, Aug 9, 2014.

  1. bluegirl

    bluegirl Newbie

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    oddly enough i came across this site this morning, when i was googling trying to figure out why my ebay account was still suspended, despite paying fees. i saw a load of threads about stealth accounts and couldnt figure out why anyone'd need this... now i know.

    due to illness this summer, id not used my account in ages, so had forgotten to pay fees on my (10 year old, highly rated) account. it was about £45. no idea why it didnt go through automatically, but anyway...

    last week i opened a new account to sell stuff for my mother, but used my paypal account.

    next day i got a notice saying it'd been closed as it was linked to a suspended account; i checked and my other account was suspended for non payment. i paid up, but both remained 'suspended'.

    i called them today, and the guy said this was permanent. he said said that despite being a good seller, and being a good community member (reporting banned items, active in the community forums) there was nothing he could do and im banned for life.

    is this real? there's no redress?? in terms of lifetime bans, its just so trivial, and counter productive, since i made them a ton of cash.

    i have a ton of stuff which i know sells well on ebay but not on gumtree or etsy.

    any advice? i spoke to a supervisor; he was apologetic but adamant.
     
  2. Conor

    Conor Jr. VIP Jr. VIP

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  3. bluegirl

    bluegirl Newbie

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    thank you, but id really prefer to use my 10 year old account. is there really NO way to re-instate it?? its just such a minor infraction!

    id use a stealth account as a last resort; but since a new paypal account will be linked to my real name & address, how do i conceal that from ebay, as they'll have that info via paypal? won't they know its me, as the paypal name and address will still be ms jane smith, 1 blue street, blue town etc??

    also, how do you get the selling limit lifted on new accounts? its 10 items a month for newbies; they have to send you a letter to your home to confirm your address.
     
    Last edited: Aug 9, 2014
  4. HoNeYBiRD

    HoNeYBiRD Jr. VIP Jr. VIP

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    you need to reread what you just read about stealth accounts here
    they're stealth, because they can't be linked to any previous account, meaning you can't use your own name especially in a combo with your address when creating a new account
     
  5. bluegirl

    bluegirl Newbie

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    ha- sorry, i didn't explain things properly- lack of sleep : )

    what i meant was, I'm unsure about how to set up a stealth paypal account. if i opened a legit new paypal account it'd show ebay the name & address on it. i live in the uk, and though I've heard of virtual online credit cards etc, they'd need my real name and address too; which would then be given to paypal, then onto ebay.

    also, new ebay accounts here are limited to selling 10 items a month; to get that lifted you need to receive a letter to your home address, and since i have about 483726487523847287341 items to sell it'd take a while, even with 20 stealth accounts.

    how do i open a stealth paypal account in the uk?
     
  6. ColT93

    ColT93 Newbie

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    There is no way Ebay banned you for life for late payment fees.

    If that is truly the case call them and explain and pay the fees they will probably lift the ban, if not try to talk with someone else and explain the situation again be polite and apologetic.

    If that still does not work write to their head office with all details be polite and professional and wait for a reply.

    If that does not work make some noise on their social media accounts about your situation as this sometimes attracts the higher brass of companies such as eBay as they hate bad social media press.

    More than likely if its just a late fee of such a small amount they will let you pay it and continue being a member.

    I suspect its more than just a late fee though....
     
  7. HoNeYBiRD

    HoNeYBiRD Jr. VIP Jr. VIP

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    yea, i highlighted the problem for you, stealth accounts aren't legit
    if you aren't able to get your old account back, you can't go 100% legit on ebay again
    a stealth account is stealth, because it can't be linked to any previous account or else it wouldn't be stealth, if you want to use your own name and your own address which is already tied your banned account, i'm afraid it won't work that way
    but there are threads which explains everything in detail or even an ebook called "Ebay Stealth"
    i'm not really expert on this field, but i'm pretty sure that you can get VCCs not in your own name

    how to lift the selling limit? it's also a fairly well-discussed issue here, but you can find a lot of info, if you do a google search, for instance:
    Code:
    http://andrewminalto.com/ebay-selling-limits/
     
  8. bluegirl

    bluegirl Newbie

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    ~ ColT93 thanks for the advice : )

    i will def call back in the week, and id rather re-instate this account as I'm crap technically, and doubt id be able to pull off a stealth anything, let alone bank account and seller account.

    it seems unlikely that a life time ban is true, but both guys with whom i spoke swore it was, and since then I've read a bunch of similar stories on here, it seems increasingly likely.

    in their eyes, its essentially not 'banned for late fees'- i opened a new account while suspended for non payment of fees, and thus am banned. but banning someone for life for a paltry £45 still seems kind of steep.

    the first guy i spoke to explained it to me and i assumed he was mistaken, so spoke to a supervisor.

    they didn't say 'banned for life', they say 'suspended' but when i asked when the suspension would be lifted he said it wouldn't be, that there was no way around it, and i can't open a new account, ever, which equates to being banned for life.

    unusually for me, i was actually very polite as I'm very tired today and don't have the energy to get fully worked up; it still seems like a stupid mistake. however, I've read several other threads here of similar things happening to other people on here.

    I've been a very good seller and member of ebay~ the guy agreed (I've even been in focus groups) but there was no way around a suspension, and any new accounts i open will be 'suspended' too.

    I'm selling mainly collectables, old books (up to 300 years old) and include a ton of pics and info- i have top scores for 'item as described'. I've never sold fake goods, and rarely anything modern; nothing controversial. i had no warnings. just unpaid fees for ages.

    its really weird
    he was just insistent that cos i opened a new account while another account was suspended their rules stood; lifetime ban. he said to look for other places to buy and sell :/
     
  9. bluegirl

    bluegirl Newbie

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    honey bird~ thank you, i understand that, but i can't find any info on opening a stealth pp account. how do i open a phoney bank account to link to a new pp account?

    the link is great- thanks, i had no idea limited would be automatically upped after good behaviour for 3 months : )

    also~ what's a VCC?? google gives my the vintage car club etc :D
     
  10. KraftyKyle

    KraftyKyle Jr. Executive VIP Jr. VIP Premium Member

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    When you call back next time and they don't want to reinstate your account, say something like, "If you're unable to comply with this request can I please speak to your manager about the issue." They will most likely put their supervisor on the phone and then you're talking to a person with a little more authority to make things happen. Good luck.
     
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  11. shezboy

    shezboy Jr. VIP Jr. VIP Premium Member

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    Stealth accounts are useful and serve a purpose but most of the time people use them knowing they'll probably get caught and lose them.

    It does seem beyond strange that eBay would ban you for life for late fees. Many years ago I had seller fees of £400 and I owed that amount for some time. I paid it off in £100 payments every few days and as soon as it was paid off I was able to sell again.

    I would certainly not walk away from your long standing account and someone at eBay has made some kind of mistake. Have they confirmed the exact reason(s) why your account was suspended?

    Shez
     
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  12. bluegirl

    bluegirl Newbie

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    thanks for the support, but i tried that already as i was so convinced the first guy was wrong.

    i'll try calling in the week, and try to get through to someone in the uk. the phillipines??? call centre i got today aren't always totally reliable, but i have read other threads here from people who've also been banned for life, so I'm kind of losing hope :/
     
  13. HoNeYBiRD

    HoNeYBiRD Jr. VIP Jr. VIP

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    besides your name and address there are other things like ip addresses, cookies etc which can link your accs together
    you can always buy a paypal account, it's not even the hardest part, but maybe it's a not so good idea after all, because if you don't know anything about this - seems like it :) - even if you're willing to learn, chances are that you will mess up something
    because it's one thing to get all the things you need to open a stealth account, the harder thing is that you need to manage it w/o getting caught

    what shezboy said, you should concentrate on getting your old account back by any means necessary
     
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  14. bluegirl

    bluegirl Newbie

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    ok, so i started this thread a couple of weeks ago and thought id update on what's happened, to warn others.

    i have indeed been banned for life.

    the automatic payment on one of my accounts has stopped, and i didn't see the messages, and didn't log into it for ages. i opened a new account to sell stuff for someone else, which has resulted in this.

    i paid the fees, and assumed that the first person i spoke to, and their supervisor, were mistaken, and left it til this week.
    called again and the woman said 'you have a lot of accounts';(5; 4 selling, one buying) i explained they were to sell in different categories, which she agreed was logical and reasonable, and not fraud. there has never been any question that i was selling doggy stuff from one, or using the accounts to bid up my own items; I'm actually a very well behaved ebayer; she agreed. i have good ratings and nice comments. I've been active in the community help sections, reported banned items; blah blah blah. I'm nice & honest.

    she tried to help me, and spoke to different people, who all refused to reinstate me. i spoke to her supervisor, who was REALLY rude to me- stupidly i didn't tape the conversion, but yeah... that's it. banned for life.

    i have aspergers syndrome (type of autism), so I'm not really up to kicking up a huge fuss on this.

    thought it worthwhile to warn others that some account you've not used in ages might be in debit, which could then result in all accounts being banned, even after you've paid it off. innocent mistake= serious consequences.

    ive no idea how the auto-payment stopped on my account- you can't remove it yourself, afaik, but it's what caused me this pain in the arse.

    also, if you want to complain, you have to write to them, as they don't have an email address; which is hilarious.
     
  15. doomsday

    doomsday Junior Member

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    Late payment can't be the reason for the ban.

    Sometimes I took more than 2 months to pay the fees and after I pay the account is reinstated immediatey.
     
  16. Jared255

    Jared255 Jr. Executive VIP Jr. VIP Premium Member

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    The problem was that you had five ebay accounts. Even having two is against Ebay's TOS, and they don't care how old your account is if you start breaking rules. The late fee payment just raised the red flag. Someone checked into it, saw you had five ebay accounts, said the f*ck?... and finally banned all of them. The fees wouldn't have been an issue if you didn't have five accounts.

    The rep was nice to you because that's her job. The supervisor was rude because your request to reinstate your account after breaking so many rules, in the eyes of ebay as a company, was ridiculous.

    Luckily there is plenty of info on BHW and other places about stealth accounts. :) You can even buy them if you know where to look. If you're just buying stuff, then just sign in as a guest every time you want to purchase something.

    Good luck!

    Jared
     
    Last edited: Aug 29, 2014
  17. doomsday

    doomsday Junior Member

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    Late payment can't be the reason for the ban. I'm sure there's something else

    Sometimes I took more than 2 months to pay the fees and after I pay the account is reinstated immediately.
     
  18. doomsday

    doomsday Junior Member

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    I never read ebay's TOS obviously but I have sets of linked accounts that even share the same paypal account without any problem. Of course that if you f*ck one of them all will be f*cked.
     
  19. ginbeam

    ginbeam Junior Member

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    As mentioned, it was likely the linking accounts to one that was already overdue. They revel in their 'authority' for zero tolerance.

    Common sense says it shouldn't be cause for a ban of course, but ebay would have to care about the community more than the money ...

    ...but because ebay corporate now operates like a Stalinist regime, with a marketing dept. full of toe cheese, it's best to operate stealth at this point.

    That's right I said it. lol
     
  20. gary2

    gary2 Jr. VIP Jr. VIP Premium Member

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    i guess u first need to clarify with ebay as to why were you banned for life and if there is any way of revoking it... they would be able to help you...