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Bad experience with BlackCat VPS

Discussion in 'BlackHat Lounge' started by wriper, Jun 8, 2012.

  1. wriper

    wriper Senior Member

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    Hi guys,
    I just wanted to say that i have really bad experience with this VPS provider.
    Frist was everything ok but i bought package for 34 USD and i was able to run only one instance of scrapebox on 60 connections.
    But what is worst is that i have subscribed them and they took money for june so it was ok i cancelled my subs few days ago.
    But they also cancelled my VPS so i paid them money for month and they took my VPS.
    So only wanted to say that i was on xsserver.eu before and i was able to run 3 instances of scrapebox on 70 connections without any problems.
    On BlackCat is very unstable, slow and they are also thiefs.
     
  2. meatro

    meatro BANNED BANNED

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    Hello,

    Thank you for contacting support. We are happy to address this issue here.

    1.) As we've told you many, many times via e-mail.. With our Starter machines, you are splitting a single 100Mb/s port with 9 other users! As you can imagine, there are times that we describe as "peak hours."
    2.) If you would like your own dedicated 100Mb/s port, each of our Novice/Expert users have one and I have never heard a complaint about the connection from either a Novice or an Expert user.
    3.) Each time we checked your VPS, you could never explain to us why WE were able to run your single instance of 60 connections, plus a second instance at 100 connection, plus a bunch of speed test still scoring 85Mb/s down and 55Mb/s up.

    How were we able to do that on the exact same machine that can only handle 60 connections?

    So a couple of things about your specific issue...

    1.) We offer refunds based on technical issues that we are able to replicate from our end. Obviously, if we are able to do exactly as you say our machines are not capable of doing, then we were not able to replicate the issue.
    2.) If you had contacted us, we gladly would have worked with you and restored your VPS for the remaining period of time. Machines are automatically disabled once the subscription is cancelled.
     
  3. wriper

    wriper Senior Member

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    I was on xsserver before so i can compare. I paid 34 usd for something what was 100% worse than other VPS. There are many VPS with this preferences on market based on half or cheaper price.
    "Machines are automatically disabled once the subscription is cancelled"
    This is called scam not serious vps provider....
     
  4. shaddelick

    shaddelick Regular Member

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    Hey, sorry to hear about your bad experience with blackcat vps. I undestand your point of view, I also see meatro's side too. I hope you can work it out.

    I am not so savy when it comes to vps and certain tools, ex. i dont know what you mean by 60 connections in scrapebox... but i would imagine its 60 ips... which doesnt seem bad to me especially since it doesnt seem far from 70 connections which you did on xsserver.eu . I am wondering why did you leave xsserver.eu if they were good? I been looking into VPS for myself lately, so i am curious.

    Hope things iron out for you

     
  5. tedyjay

    tedyjay Registered Member

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    Hello,

    My VPS on blackcat isn't working since a week. I have send some mail but no answers. Can you do something Meatro ?