I have been talking to scrapebox support for a while now in regard to my licence, but not having much luck. I upgraded my OS and although I knew I needed to inform them if I wanted to change change computers, I did not think the OS was important, as I thought the software checked for MAC address. Well to cut along story short, I dont have access to my email address (as I lost my password), but do have access to my paypal account. The problem lies in that I purchased SB many years ago and cant seem to access the transaction ID, so I contact paypal and they offered 2 solutions. 1) Ask SB to deposit 0.01 into account to prove this is your account 2) Ask SB to check paypal ID on their system. SB was not willing to do any of these. So is it me or are they being difficult, I dont believe they think im trying to run copied version, so unsure why they are being awkward.