In another matter, whenever a case is opened up against a seller, I believe the only way the seller can be 100% guaranteed to win the case is if you have full tracking evidence and it shows that it was "successfully delivered". However, I have heard that even if it says its successfully delivered, sometimes, it's left at the door, or garage and ebay/paypal may still favor the buyer. So then, even more safe than "successfully delivered" status, you need to make sure everything is "hand signed/signature received upon successful delivery"? What happens if a customer orders a product that is restricted/banned in their own respective country (but acceptable in nearly every other country in the world), and the items is then seized and discarded (not returned shipped, just thrown away) by their customs? Whose responsible for that? Normally, I'd say that the buyer should be responsible for knowing what they are allowed to import and not import, so the seller simply provides goods and if you didn't know that you can't import this into your country, it should be on the buyer. But I guess you could also say that sellers should know all 200 countries customs import/laws so that you don't sell / ship anything to a particular country that doesn't allow import of it. That's a lot of homework for the seller, no? But if ebay or paypal had to step in to decide the case, would they still say the fault is on the seller for simply not "successfully delivering" it no matter what? Or would they say that the buyer was at fault for ordering something their country doesn't allow. Just curious, because I had a situation but no case was required. The items were thrown out but I was able to get a refund from the supplier when I told them what happened. Luckily, they refunded me, so I didn't lose all that money and so I just refunded the buyer. But what if I didn't, and wanted to risk taking it to an open case and escalate it to ebay/paypal? I wanted to know what they'd say without me having to risk getting another unresolved closed case, because as you know, there's no room for even the "possibility" of losing a case.