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Are Ebay Sellers 100% Responsible for Successful Delivery No Matter What?

Discussion in 'Ebay' started by oatmeal, Dec 26, 2016.

  1. oatmeal

    oatmeal Regular Member

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    In another matter, whenever a case is opened up against a seller, I believe the only way the seller
    can be 100% guaranteed to win the case is if you have full tracking evidence and it shows that
    it was "successfully delivered". However, I have heard that even if it says its successfully delivered,
    sometimes, it's left at the door, or garage and ebay/paypal may still favor the buyer. So then, even
    more safe than "successfully delivered" status, you need to make sure everything is "hand signed/signature received upon successful delivery"?

    What happens if a customer orders a product that is restricted/banned in their own respective country
    (but acceptable in nearly every other country in the world), and the items is then seized and discarded (not returned shipped, just thrown away) by their customs? Whose responsible for that? Normally, I'd say that the buyer should be responsible for knowing what they are allowed to import and not import, so the seller simply provides goods and if you didn't know that you can't import this into your country, it should be on the buyer. But I guess you could also say that sellers should know all 200 countries customs import/laws so that you don't sell / ship anything to a particular country that doesn't allow import of it. That's a lot of homework for the seller, no?

    But if ebay or paypal had to step in to decide the case, would they still say the fault is on the seller for simply not "successfully delivering" it no matter what? Or would they say that the buyer was at fault for ordering something their country doesn't allow. Just curious, because I had a situation but no case was required. The items were thrown out but I was able to get a refund from the supplier when I told them what happened. Luckily, they refunded me, so I didn't lose all that money and so I just refunded the buyer. But what if I didn't, and wanted to risk taking it to an open case and escalate it to ebay/paypal? I wanted to know what they'd say without me having to risk getting another unresolved closed case, because as you know, there's no room for even the "possibility" of losing a case.
     
  2. Humanity

    Humanity BANNED BANNED

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    total nonsense you are writing.......and your logic seems to be very limited.
    If the company gave you a successfull delivered status you are out of responsibility to the customer.If he claims he didnt get it you send him the tracking number and he needs to demand his right to the shippment company.However if there is no successfull delivering status then you are responsible for the refund to the customer and demand recompensation to the shipment company.
    Easy logic and law
     
  3. oatmeal

    oatmeal Regular Member

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    That's exactly what I was asking. My logic is very reasonable and fair.
    So the answer is a seller is 100% responsible no matter what reasons are behind why the tracking doesn't say "successfully delivered"?
     
  4. Humanity

    Humanity BANNED BANNED

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    Yes you are 100% responsible to the buyer and the shipment company is responsible to you why it hasnt been delivered to him or you.
     
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  5. oatmeal

    oatmeal Regular Member

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    Then does this mean adding a disclaimer in the description like, "Buyers are responsible for knowing their import laws, any customs/fees/taxes"
    is completely irrelevant and won't exempt me in any case? If we are 100% responsible, then what is the need to put in a disclaimer?
     
  6. Humanity

    Humanity BANNED BANNED

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    It depends where you sold the item.If it was via the auction website in your country than yes if you sold it on an auction website and registered in his country then no.It depends where you officaly registered .
    Please remember at the TOS there is always the point that all items must be compliant with local law of that auction website.
    What is legal in ebay.in doesnt must be legal in ebay.com .And if a buyer buys an item from ebay.in he is responsible for the customs but if he bought it from ebay.com then you are responsible for it
     
  7. oatmeal

    oatmeal Regular Member

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    I only use ebay. com even though I wasn't first registered in the US (I prefer everything to be listed in USD and the site to be US, since my supplier is US based).

    I do half my orders are US and the other half Global. Most of the problems I have are occurring with the global orders due to 1) unreceived item claims 2) vary customs / country laws
     
  8. Asif WILSON Khan

    Asif WILSON Khan Executive VIP Jr. VIP

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    If the item is banned and seized by customs of the country you sent it to, I would think the buyer would be responsible.
    If the item was fake but sold as genuine then I would say the seller was responsible.

    Impossible to determine after reading your other thread and this one.
    What was the item?
    What country did you send from?
    What country did you send to?
     
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  9. Kalle9

    Kalle9 Registered Member

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    A disclaimer doesn't override laws. It's on the seller to understand what they are shipping and if it is allowed. Even if that means there are 200 different sets of laws. It's also a reason why a lot of people choose to not ship worldwide.


    It's the same as age sensitive materials. I have to ask you to prove you are at least 18. I can't just put out a blanket statement and say if you buy from me you agree you are at least 18. That means nothing in the eyes of the law. You are still liable.
     
  10. oatmeal

    oatmeal Regular Member

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    This sounds completely reasonable and I would agree with it. The question is, is what you said what Ebay says, too? That's what I'm trying to figure out.
     
  11. Asif WILSON Khan

    Asif WILSON Khan Executive VIP Jr. VIP

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    These might help:

    http://pages.ebay.com/help/pay/ship-internationally.html
    http://pages.ebay.com/help/pay/international-shipping-rules.html
    http://pages.ebay.com/help/sell/intl-ov.html
    http://pages.ebay.com/help/policies/international-trading.html
     
  12. Humanity

    Humanity BANNED BANNED

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    Your answer like i said before

     
  13. oatmeal

    oatmeal Regular Member

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    Yes, so ebay tells us to put that little disclaimer in our listings for what? For protection against cases or negative feedback?
    I got one 1 negative from a buyer who blamed me for the extra charges he had to pay when his order arrived. I contacted ebay
    about it and they never replied nor removed the feedback. So, what is the point of copying and pasting that little disclaimer that ebay
    recommends us to put in our listing? Seller is still responsible if the buyer is happy or not, no matter what. If the buyer was having a rough day because he stubbed his toe, slipped on a banana peel, and got bit by a stray dog, that's my fault and I'm responsible for his mood, hence
    why he decided to just leave negative because he's not happy (obviously being sarcastic here, but you get my point).
     
  14. Humanity

    Humanity BANNED BANNED

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    Or because your little disclaimer wasn't well visible.......but thats only for items where buyer needs to pay taxes on customs.For banned items the seller is only responsible
     
  15. oatmeal

    oatmeal Regular Member

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    I appreciate all the responses. It's definitely helpful.