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Anything I need to pay attention to after sale?

Discussion in 'Site Flipping' started by xtopzi, Jul 13, 2013.

  1. xtopzi

    xtopzi Regular Member

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    Hi guys,

    First website has been sold today. I've received the payment through PayPal and thusfar communication went through Flippa post-sale messages.
    Now, is there anything specific I need to pay attention to when transferring the domain name and website files? In case of some dispute later, do I need to take screenshots? Send the files over email or file transfer website? What's the best way to go about this?


    Thanks
     
  2. bryanon

    bryanon Executive VIP Premium Member

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    PayPal is considered a ridiculously unsafe payment method for transactions like this so I hope the amount wasn't significant.

    With that said, here are a few things to do:

    1) Like you've suggested yourself, keep records on everything. Take screenshots, store email communications, etc. In case there is a dispute later on you need to

    2) If you haven't already done it then sign a Sale & Purchase agreement detailing the conditions of the sale, the fact that there are no traffic or revenue guarantees going forward, that after-sale support is limited to X hours per week, etc.

    3) To add an extra layer of safety, send the buyer something physical (this can be a CD containing the website's files, etc.) via an approved delivery service. This will help you massively should the buyer file an "item not received" dispute.

    4) Keep the buyer sweet for 45 days. Even if you haven't promised any after-sale support, it's in your interest to provide it as the worst that can happen is the buyer getting pissed off at you and filing a dispute.

    Bryan
     
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  3. xtopzi

    xtopzi Regular Member

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    Hey Bryanon,

    Thanks a lot for your reply, really appreciate it. The buyer actually offered other payment methods first but since I've worked with PP for years I always prefer that. Which other payment methods would you recommend when selling a site?
     
  4. bryanon

    bryanon Executive VIP Premium Member

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    Glad to hear it was you offering to use PP, rather than the buyer. At least then you can be relatively sure that the buyer didn't intend to screw you over from the beginning. They can obviously still change their mind, especially if the site fails to perform to their expectations.

    As for other payment options - for anything above $1k use Escrow.com and bank wire (or Escrow.com and CC in cases where they allow it). For anything above $100k have a solicitor sort out Escrow for you.
     
  5. maverickk3

    maverickk3 Junior Member

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    All you have to do is to use escrow , no need screenshots emails etc.
    No paypal for more than 100$ bussiness.