People that want refunds need to realize the market they are dealing in, with a lot of unscrupulous people that will steal a business operator blind and not think twice about it. And the customer should also realize that anything that they say the scammers and thieves say too, so it is all worn thin and a business operator can not believe any of it any more, or drop the business and give everything away for free. In this BH world refunds are not possible, it is not like you have bought an item at a store and they can get it back with no use. People need to get real, and, when offered a replacement, take it. There is more to say, but I will get no where telling you what I really think of you all.