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Anyone here outsource phone support?

Discussion in 'Black Hat SEO' started by jon_xx_x, Apr 28, 2014.

  1. jon_xx_x

    jon_xx_x Jr. VIP Jr. VIP

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    I'm looking to set up phone support, does anyone here have experience out sourcing it?
    I'd assume they'd need to know your products pretty well.
     
  2. wizdorf

    wizdorf Regular Member

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    I am also interested in this answer, specifically for SEO related services. Anyone know where to find cheap but good English speaking SEO support staff?
     
  3. tony_d

    tony_d Elite Member

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    Outsourcing is actually the best thing you can do for your business overall, NOT because it 'saves money', but because it actually forces you to think about your processes, and to document them, and the scope for growth that you give yourself in that process is fundamentally meaningful to your operation as a whole.

    Therefore - consider what your motives for outsourcing are. If they're "to get rid of the headaches", I suggest that you're not ready to outsource - it seems that you might have some process work to do first, so that it becomes a Step 1, Step 2, Step 3 etc, rather than a 'headache'.
    If your reasoning is that 'x hours a month spent on support can instead be spent on y', then go crazy - but again, make sure you're ready. A good outsourcing company will work with you to define those support processes and parameters, but make no mistake - you'll be paying for it! That said, I can't think of a better investment, provided you have a business with solid fundamentals.
     
  4. cryptexicebone

    cryptexicebone Regular Member

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    well, careful. depending on your business and clientele it will depend greatly on the quality of the phone support. Some spending a ton of money at your business is not going to want to be greeted by Farashnu in Bangladesh, just the truth. Make sure they speak FLUENT english if they are foreign. some companies will even instruct employees to use american names like brian or steve. This is blackhat section so there it is, dishonest but thats business. save yourself some cash and pay a good reputable company to handle your phones