Anyone able to offer help with hostnine reseller account?

Discussion in 'Web Hosting' started by welly_59, Jun 15, 2015.

  1. welly_59

    welly_59 Power Member

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    I've recently signed up for a hostnine reseller account which I plan to use for my own purposes. I've created a hosting package and am now trying to setup a new hosting account.when I do though I'm getting a permanent error 'invalid domain name'

    Have I missed a step out? I am using a mobile device and hostnine think that could possibly be a problem
     
  2. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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  3. welly_59

    welly_59 Power Member

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    They do....but all they have been able to say is that when they try to set up an account using the domain name I provide that it works on their end
     
  4. educatedfool

    educatedfool Supreme Member

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    Why don't you try on a PC? It would be better to try there, rather than on a mobile device.

    Or if it's working on their end, tell them to set it up for you, they will do as per my knowledge at least.
     
  5. welly_59

    welly_59 Power Member

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    I'm on holiday mate, so only have mobile access until saturday
     
  6. netmatrix

    netmatrix Regular Member

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    Make sure you enter the domain correctly:

    - No http
    - No www
    - All lowercase
    - No spaces
     
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  7. welly_59

    welly_59 Power Member

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    Netmatrix you solved it! My phone was capitalising the first letter of the domain fff!!
     
  8. netmatrix

    netmatrix Regular Member

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    Good stuff. That was my suspicion.