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Any one using alibabahost.com. cPanel " This server is currently not licensed "

Discussion in 'Web Hosting' started by francis1017, Jun 5, 2014.

  1. francis1017

    francis1017 Elite Member

    Feb 26, 2013
    Likes Received:

    Been using this offshore hosting for like 3 months now but I am getting problems opening my cPanel. It says

    " This server is currently not licensed. Please contact the server administrator. Other services available on this server such as web services are likely functioning normally. (Cannot read license file)

    Once the license on this server is active, you will no longer see this message. If you have installed a license since loading this page, click here to reload. "

    It's the 3rd day they keep closing the ticket that I keep on sending for this problem. I paid full and this is what I get.
    Now the I can't edit my two websites. What a sh!tty!

    Anyone using them? having same problems like me.
  2. DaringHost

    DaringHost Registered Member

    Mar 19, 2014
    Likes Received:
    This message means that they most likely failed to pay their cPanel license invoice, which has resulted in their cPanel license being suspended. Hopefully you have data backups in case you don't get cPanel access back. FTP should still work even if cPanel doesn't in case you need to make a backup.
  3. jack2012

    jack2012 Junior Member Premium Member

    Jan 11, 2010
    Likes Received:
    They are using trial version of cpanel, Just drop a support ticket to alibabahost and report your issue... Its strange why service providers do such things...