Another two weeks have passed, still no answer from support

I've already opened a thread here: https://www.blackhatworld.com/seo/i-think-that-the-support-system-needs-fixing.1116616/

My issue isn't so big as to need literal MONTHS to reply to it.

Can someone please look into my issue, whom must I quote to finally get an answer.

This is ridiculous.

@Apricot @Diamond Damien

I received an answer, thread can be closed.