Here's a good story to read about how Amazon sticks it to sellers: http://seattletimes.com/html/businesstechnology/2019705292_amazonseller18.html Keep in mind that just like Google, Amazon is a member of The Internet Association. This is the same group of 800lb gorillas that claim they are "the voice of the internet economy." Sadly, the members of The Internet Association are so busy using their "voice" to lobby politicians and government agencies (including the FTC), that they have no time to provide support to their users. Amazon is A+ rated by the BBB. Google is A- rated by the BBB. Keep in mind that the Better Business Bureau recently got caught accepting money for inflating ratings. Regardless, businesses which offer nearly no support to their users should not get a high rating under any circumstance. The Internet Association further states the following: A good first step to empowering users is to offer support. We can see that the Internet Association's public mission statements are not backed up by real actions or policies. Possibly used as a front, to advance their collective agenda to monetize the internet, website owners should be cautious as to how the combined lobbying dollars of this organization will further slant the eCommerce landscape in the future. Think twice before you shop through/with any of the members of The Internet Association. Their recent history/actions would indicate they are steamrolling sellers and advertisers to drive profits even higher. The FTC, which appears to have succumbed to the lobbying efforts of The Internet Association, will not level the playing field so that small businesses can compete online without being nickled and dimed to death by members of The Internet Association.