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All sites giving 404, cannot access my email account, cannot get in via FTP. Hostgator???

Discussion in 'Blogging' started by Reyone, Feb 2, 2014.

  1. Reyone

    Reyone Elite Member

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    Hello,

    This is the very first time this happens to me, never had a problem like it and so I am rather upset. Every time I try to enter one of my sites, it shows as a 404, no matter what url; when I try to access the email, it says that the credentials are incorrect...

    Anyways, everytime I call I get hanged up and their live chat is stuck at 30 minutes ever since 20 minutes ago...

    Is this normal? Is it downtime or wtf is this shit? Coz I need to get working and im losing money

    Got in via cpannel wtf>???????????? Its fucking empty??? No files at all???
     
    Last edited: Feb 2, 2014
  2. peetrike

    peetrike Power Member

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    Same here, all down, seems like we`re not the only ones cause the technical support takes forever.

    Cheers
     
  3. Reyone

    Reyone Elite Member

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    Fuck sake man. I'm definitely moving to another fucking company... seriously man, they have a fucking billion dollar empire and they cant fucking handle this shit......... gets me so pissed off
     
  4. GreyKnight

    GreyKnight Regular Member

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    404 - No such file. One of the worst errors if you are dealing with hosting companies. Because it's not your fault, probably your file is deleted somehow. Luckily, most hosting companies do have backup somewhere along the line.
    That's why I host my big sites myself.
     
  5. Reyone

    Reyone Elite Member

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    The thing that pisses me the most is that when I call their fucking number in the US I get hanged up after 50 seconds waiting...
    But guess what, when instead of pressing tech support I press sales support, they fucking reply hahahaha

    Fucking awesome eh!
     
  6. Reyone

    Reyone Elite Member

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    Finally reached them:

    11:38:18am)xxx:There does appear to be an issue on your server. We are aware of this and our admins are presently addressing the situation. I truly do apologize that I do not have the specifics of the issue, as we will not know until we can resolve it. We do constantly strive to resolve any server issues as quickly as possible. I thank you very much for your understanding.

    (11:38:46am)yyy:NAthan I understand, but when I got into my cpannel all of my files have disappeared

    (11:39:21am)yyy:How is that possible???

    (11:39:39am)yyy:Like no files at all

    (11:39:52am)yyy:and i have like hundreds of articles

    (11:40:17am)yyy:and employees asking me wtf is going on

    (11:40:20am)xxx.:I truly do apologize, but as a technician I am simply not privy to the more involved issues that may arise on the servers. Our team of server administrators are very skilled and they will have this resolved as soon as humanly possible. For any on-going issues, as well as scheduled maintenance, we update our Support Forums regularly athttp://forums.hostgator.com/network-status-f14.html . That would be the best place to get up-to-date information on any server outages or maintenance that would cause extended downtime. Again, my apologies for the present circumstance.

    (11:41:05am)yyy:So you canot tell me if all of my files have actually disappeared or not>????

    (11:41:14am)yyy:man this is absolutely ridiculous

    (11:41:42am)yyy:you guys do not even know if our files are going to disappear or not?

    (11:42:42am)yyy:like there is NOTHING in the cpanel

    (11:42:42am)xxx:Marco your files are fine we are performing maintenance on your server.

    (11:42:47am)yyy:ok...

    (11:42:56am)yyy:fair enough then, just cant find them anywhere

    (11:43:10am)yyy:will it be an hour, 2 hours or the entire day?

    (11:43:51am)xxx.:Hopefully not even an hour left.

    (11:44:02am)yyy:Right, thanks anyways
     
  7. ChrisX

    ChrisX Jr. VIP Jr. VIP Premium Member

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    Two things that everyone with a serious online business should be doing:
    1) Multiple backups (rsync, S3, local)
    2) Externally hosted DNS (for restoring backups on another server and switching to it quickly).
     
  8. Reyone

    Reyone Elite Member

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    My sites are back up. But now seriously considering a change of company.
     
  9. SerpEvil

    SerpEvil Supreme Member

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    i am with them since 2006 and never had any issues or any big issue.anyway please let me know if you will find a PERFECT company.good luck
     
  10. Bostoncab

    Bostoncab Elite Member

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    Check out hostwinds instead bro..