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Agoda, and "affiliate representatives" with poor communication skills

Discussion in 'Affiliate Programs' started by crayon99, Feb 5, 2013.

  1. crayon99

    crayon99 Newbie

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    Hi guys,

    Anyone here have encountered communication issues with Agoda's affiliate reps? I have a feeling these reps may be Thai-based or maybe based in some other asian/south asian/southeast asian country. I was under the impression that they'd have someone who you can decently communicate with if you had questions (the PR/rep who likes to post onto affiliate forums gave a seemingly good impression), but dealing with brash in-your-face engrish is concerning me.. I had to deal with a south east asian man regarding web design implementation issues who has somewhat ok communication skills, but sh!t, does he ever give me bull by playing the vagueness, "ok, I understand... <insert crap here>", and misunderstanding cards. And it's not like I don't know what he's technically supposed to be doing either.

    Anyone think this is a cause for concern? Because when it's time for them to pay up, I'd hate to have to deal with deliberate "misunderstandings".
     
  2. LadyBugz

    LadyBugz Registered Member

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    I have one experience. I went through my site to Agoda and booked a night in a hotel from my affiliate link. I got an email back the next day apologizing that the room type I wanted was fully booked. I replied to this email telling the booking agents that I would take any available room in that particular hotel for the night - and was booked and confirmed shortly thereafter. Now the problem is that even though I got booked, charged on my credit card and stayed in the hotel for the night.... My Agoda Stats page still show that booking was cancelled due to fully booked to this date. what a fraud. tsk
     
  3. crayon99

    crayon99 Newbie

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    I'll take note of that.. But perhaps they don't allow that sort of thing?

    I've been reading stories about commission shavings in other forums, too.

    I'm looking at this wego.com, but I really can't find reviews on their affiliate program. It looks like they're being used by a number of major media outlets though.
     
  4. Glassy

    Glassy Junior Member

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    I am also having bad experiences with them. I have been with them since 2010 and they used to be better and very generous with their payouts, but since October last year, they started shaving the affiliate earnings. It gets worse though, they haven't paid me this year and owe me around 4k!!!

    They keep coming up with excuses for not paying me such as they have to create a new Paypal account but it has been 3 months now. I had to use Paypal with them because they were too incompetent to know how to transfer money using a bank swift code.

    Yes, the head offices are mostly based in Thailand and as someone who has traveled there many times, I know how dodgy they are when it comes to work ethics.

    About communication issues, I am having them too and they only respond to one in every 3 or 4 emails.

    I want to contact the head bosses of this now dodgy company but they don't have contacts available to the general public so if anyone knows a bosses number, can they let me know? Also, if anyone has similar issues to mine can they PM me, as I want to know what else they are up to besides just scamming me?

    Cheers.
     
  5. infoasian

    infoasian Supreme Member

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    Yes, their office is based in Bangkok, Thailand.

    Agoda does not pay commissions for telephone or application orders.
     
  6. Glassy

    Glassy Junior Member

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    In my case, they are not paying me at all now. It went from 3k per month, down to almost nothing and the commissions that were made from last year that have well departed now - come to about 4k and they haven't paid it for 3 months!
     
  7. Glassy

    Glassy Junior Member

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    Can anyone explain to me why my posts are stuck on 3 posts, I've made way more than this?
     
  8. Glassy

    Glassy Junior Member

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    Just to prove my point, here is the 4th post just in this thread.
     
  9. eljefe3

    eljefe3 Regular Member

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    Yes Agoda sucks. Their tracking links don't track and I asked them about that and I got a reply that says " don't worry we track the person from your site" which of course they don't seeing as their links are regular hyperlinks that give them a lot of free links from affiliates and give them plenty of link juice.
     
  10. eljefe3

    eljefe3 Regular Member

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    Don't worry Glassy, I've been stuck on 90 posts for almost a year even though I've made at least 100 since reaching 90.
     
  11. Glassy

    Glassy Junior Member

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    Is this a communist forum or what? I can't even make a post without it going to moderators.

    I'm not allowed to talk about what I wanted to talk about before, but I will say - this forum is broken, my post counts wont go up and I can't PM anyone.

    eljefe3, I hear what you say and yes it's true but I'm not allowed to talk about it in detail without it going to the moderators unless I make a donation WTF?
     
  12. Glassy

    Glassy Junior Member

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    I can confirm that Agoda scam as I have made bookings for a friend and also myself and they don't show up in my stats.

    I will attempt this one last time. Has anyone had any experiences with bookingdotcom as an affiliate? Sorry, that's the only way I can post that.
     
    Last edited: Apr 4, 2013
  13. Glassy

    Glassy Junior Member

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    crayon99, can you let me know which other forums are talking about Agoda affiliate shaving? The only way for the bosses at Agoda to take action is to let them know how many of their affiliates are talking about them affiliate shaving in the forums.
     
  14. Zef-God

    Zef-God Newbie

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    I have worked with Agoda professionally before (not as an affiliate), they are slow and lazy in my experience. For instance, last February they notified us that they would be upgrading their hotel API from YCS 3.0 to YCS 4.0, they said it would be done in about 2 months... from now. Guess what? They released it 5 months early and severly broke countless websites. The company I was involved with at the time worked directly with hotels/motels. About 50 of our clients experienced double bookings (bookings on dates where there is no availability), and when I left the company (1 month ago) they were still having trouble because Agoda was unresponsive.
     
  15. Glassy

    Glassy Junior Member

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    Yes, they are slow and lazy and don't respond most of the time when sending emails. Very rude and uninformative about anything.

    I haven't been paid for any commissions this year and a worker there left who used to pay me with Paypal, now they can't work out how setup another Paypal account for the last 3 months. They say I can't get paid using the bank swift code either unless I change banks even though they managed to pay me once out of 3 attempts with this bank. They keep using the wrong bank details and they just wont listen to me.

    I'm not sure if bookingdotcom is going to be any better, they are also not responding to my emails, well it makes sense, they are all owned by the same company - Priceline, so it's probably going to be more of the same.
     
  16. jetset

    jetset Newbie

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    I've tested their cookies for a few days now and I found out that it now won't track our affiliate ids. If you want to test this, go to agoda with your affiliate id (cid=xxxxx) and then close your browser. Open it back up, go to agoda and you'll see your affiliate id by opening up view source of the page. Choose a hotel and go to the Hotel Booking Page and your affiliate id is now gone (cid=-1).

    It didn't used to be like this, at least not until early this year
     
  17. Glassy

    Glassy Junior Member

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    jetset, you are totally right about the CID and also to make matters worse, they don't do referral tracking since October last year so not only doesn't your CID not show up, they don't track where the booking comes from if there is no CID number! This is either complete incompetence or a total scam, I'm tending to think it might be a scam as pretty much all affiliates go down this path once they get too big.

    Raising these issues with the partners team is like banging your head against a brick wall as they either don't respond, or come up with some stupid answer. I'd love to contact management but they don't have a contact email. If anyone knows one can they let me know?

    Another scam they have going is, when you check how much you earned for the month, once the next month comes along and you look back at the previous month, the total drops more than half each time.

    My site has gone from creating 140 bookings per month and rapidly down each month to just 18 last month and this month there has only been 1 booking! Has anyone else seen any drops like this since around October last year when they changed the referral tracking?
     
  18. jetset

    jetset Newbie

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    Before October 2012, their cookies stick for 365 days. This was fantastic and gave them an edge for affiliates to promote. But after they don't support referral tracking, their cookie system also changed. Some people say 30 days, some say 60. You can't find the exact information on their Agreement or anywhere on their website (if anyone found it, please let me know).

    Since February 2013, I've also experienced major drops in bookings. From around 50 monthly (not much I know) to only around 4 last month. I suspect it's because their cookies don't stick properly.

    Glassy, which email have you tried contacting? Have you tried the email that sends you the monthly invoices?
     
  19. jetset

    jetset Newbie

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    Agoda and Booking is both owned by Priceline. I've heard that Booking don't even use cookies now, they only track direct sales, so if you promote them and customers don't book on the spot, you don't get the commission.
     
    Last edited: Apr 9, 2013
  20. Glassy

    Glassy Junior Member

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    I know jetset, it used to be great last year until they turned off their referral tracking, then things just went pear shaped and each month was dramatically less. Last month was the worst ever in sales until this month rolled around when I only got just 1 booking.

    I suspect they are either getting too greedy and shaving money any way they can, or they are understaffed and are only looking after the big sites that make them the most money.

    Jetset, I have been emailing them at 4 different places because I have been trying to chase up the money that they have owed me for the last 3 months. It can take 3 days for them to answer one email and I usually have to send several emails to each address before I finally get an answer.

    I send to 2 guys who are in charge of the affiliate section and I send to the email where we get the pay as well as the partners email and they mostly don't respond and seem like they couldn't care less.

    Yes, you are correct about booking, they only do direct sales, but I figured with the way that things are going, it's better to have direct sales then have no sales at all because this is the way Agoda are most certainly are heading. I have made 2 sales so far with booking which is 1 more than Agoda this month. I have only been with booking for about 6 days and I only have their links on a few pages compared with Agoda links on hundreds of pages.