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AdWords Account Suspended due to Billing Verification - Need Experts Advice

Discussion in 'Adwords' started by kamran9530, Nov 17, 2012.

  1. kamran9530

    kamran9530 Newbie

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    Hello to all the members

    I need your help in understand what exactly is billing verification process in Google AdWords:
    1. India
    2. with Post-Pay option
    3. Using Credit Card

    My case is:
    1. I have created a small campaign.
    2. Then next day when I logged in, AdWords system is asking to add funds.
    3. I have added my credit card after chosing Post-Pay option.
    4. I press next and a button appears "Veirfy Card".
    5. I clicked it and enter my 3D code and then, I got a message "Thank you for verifiying your credit card. Please close this window to proceed".
    6. Then I closed the window and agreement appears, I opt-in that and press I agree.
    7. My campaign started accruing impressions for day and a half.
    8. Then I got the message appears on the top in red color saying "Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified."

    Now, my questions are:
    1. What exactly went wrong?
    2. What is the billing verification process?
    3. What are the precautions we need to take while adding card?
    4. There are several VCC providers in the market (entropay, adwordscouponsdotnett and others etc.). Are they really acceptable by Google AdWords?

    Waiting for great suggestions to come in...
     
  2. sunilclicks

    sunilclicks Newbie

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    call adwords customer care of india.. simple
     
  3. kamran9530

    kamran9530 Newbie

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    When I called them, the answering machine is not allowing to speak to the customer care. I also emailed them but no reply till now (3 days).

    My other part of the question is whether virtual credit cards are allowed to use with google adwords payment options as they don't have 3d secure code.
     
  4. acotut

    acotut Elite Member

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    I had the same problem awhile back.The problem was that I done a lot of BH,I even loaded the account with around 90$ (from my own credit card).After I finish using them,2 months later the account was suspended for beeing unable to verify my identity...I still had around 40-50$ there


    I got pissed off,because I wasn't suspended for BH,but for billing information...sent them an email and i'm still waiting for the answer...and I'll think i'll wait a lot :D
     
  5. MasterMagician

    MasterMagician Junior Member

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    Google tried to draw a test amount of money from your card (usually $1.50) to make sure that you card is valid and working which obviously isnt the case Until you add a credit card they can draw money from you will have this message displayed. Another option is to go on Fiverr and buy one of those AdWords redeem codes and charge your account with the redeem code, this will give Google a place to get paid from and you will get views again.
     
  6. kamran9530

    kamran9530 Newbie

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    This isn't the case, if you go to fiverr and buy codes they will not work on suspended account. and in my case as I mentioned, small amount is deducted at the time I added credit card for verification. It was successfully added and ran for a day and a half.


    AdWords Gurus.....Experts....please drop your inputs.
     
  7. sercon

    sercon Regular Member

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    Adwords is going through a rough patch at the moment... Meaning that they are closing and banning everything be it Whitehat or Blackhat. Wait it out and next time when you want to create an account he best option is to do it over the phone with one of their specialists.
     
  8. kamran9530

    kamran9530 Newbie

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    Thanks! Sercon. I think you are absolutely right...Google is going through some patch.
     
  9. medaman

    medaman Newbie

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    Yup create new Move on
     
  10. kamran9530

    kamran9530 Newbie

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    Can I create new account with the same credit card or I need to take my friend's credit card with different address. One more question to all the members...Can we use VCC in AdWords or not?
     
  11. kirchart

    kirchart Newbie

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    Well, i have been using the same vcc for more than 50 accounts without problem.