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Advice Regarding a Clients Former Website Host (is their last web design company)

Discussion in 'BlackHat Lounge' started by BrooklynsFinest, Jul 11, 2015.

  1. BrooklynsFinest

    BrooklynsFinest Registered Member

    Apr 11, 2013
    Likes Received:
    New York City
    I have a client that I developed a website for over the last few months. They had an existing website for like 5 years, for which they were still paying a small fee for every year. For some reason, I was under the impression that their web host was Hostgator. That who they told me they paid for their hosting on a yearly basis. When I finished making their new site, I logged in to their Hostgator account and saw the only thing in their history with them was their domain name. After doing some research, I found out that their actual host was the company that they hired to do their first website. I'm assuming the company, let's call them Joes Website Design, has a reseller platform setup with some larger hosting company. About a month and a half ago, the client paid for a years worth of hosting from Joes Website Design ... I don't think they knew any better ... To them they just knew they would continue to need a host for their website and that the new site that I built for them could go on any host. I would've preferred to move them to their own host on Hostgator or something, but now they already paid for the year.

    What is the best way to handle this? I'm going to contact Joes Website Design and ask them for the login info to the hosting account, but I honestly don't know that much about reseller hosting, so I don't know what to expect .... Can they give me cpanel access? I made the site through Wordpress and was planning to just upload it via ftp. Am I limited now on what I can do? Is there any way they can mess with the transferring of the new site (not giving us enough space, etc). Would it be at all possible for the client to ask for a refund for the rest of the months so we could set up a new host? Or is this asking for problems? If it's completely worth it to do this, I will consider asking them, but if it's not a big deal and I could have the same access I would on any other host, I would rather leave it.

    This has never happened to me before, any clients who already had websites had access to their hosting accounts. So any advice is greatly appreciated! From what I understand on reseller hosting you can greatly limit what the client host can access and control.