I realize that I have no clout here since I am a relatively new member and this is my first message. I am usually pretty critical of newby posters too. Anyway after reading some of the threads by people here regarding the Trackback Submitter software by Adsenseboy I decided to purchase a copy of this program. After all if the software does not work they have a so called 7 Day warranty. According to the website submit-trackback.com they say 'there comes the 7 days money back guarantee. Just ask for a refund and you will receive 100% refund immediately'. So after ordering the software and trying to get it to work on the webhost they recommend in the installation guide, and realizing the software does not work, I requested a refund. This is my message history, you can see how they are scumbags who do not abide by the warranty they claim to offer. Most recent message appears on top: Refund Request Comments Date created User Comments 12/24/2007 02:11 Vendor Comment: Reply to customer - Please simply contact support desk at adsenseboy.com/support/ and support team will solve ANY issues you have. Please kindly note that tarnsaction was authorized by you. We will send all the logs of performed installations and even this chat to your bank to prove it. Once again, just submit a support ticket and any issues will be solved by our team 12/23/2007 16:43 Customer Comment: Reply to the software vendor - The software does not work, the installation instructions are unhelpful. I even signed up with the webhost that you recommend dime reseller. If I don't get a refund I will call my credit card company and I will do a chargeback. 12/23/2007 05:42 Vendor Comment: Reply to customer - Our Terms Of service (TOS) indicate, that: "All tools come with 7 days money back guarantee. If software does not work, our support team will do everything humanly possible to get it working. However, if software will fail to operate, we will issue full refund without any questions asked. Other sales are final and no trial versions are provided. For example, if customer orders software just to see how it looks like and then asks for refund, refund is not available. Customer may not purchase software and just email us later with message like "I don't like it, please refund", or similar. Sales page indicates what each tool does (and what it doesn't) and how it operates, so we issue full refunds when software does not work on customer's server and our support team is not able to fix it." 12/22/2007 20:52 Customer Product doesn't match expectations: Product doesn't match expectations - I cant get the software to work, it also doesn't provide away to get a list of urls to post to.