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adscendmedia down?

Discussion in 'CPA' started by carrepairs12, Oct 4, 2012.

  1. carrepairs12

    carrepairs12 BANNED BANNED

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    Whats up with adscendmedia is it down for everyone else and how long has it been down?
     
  2. Jeremy_AM

    Jeremy_AM Regular Member

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    It's being worked on. They say it shouldn't be long now.
     
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  3. imperial444

    imperial444 Elite Member

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    Looks ok from my side.
     
  4. Double D

    Double D Registered Member

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    down for me hopefully comes back up sooon
     
  5. umerjutt00

    umerjutt00 Jr. VIP Jr. VIP Premium Member

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  6. Bogard

    Bogard Regular Member

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    Hope it gets fixed soon.
     
  7. ritesh

    ritesh Senior Member

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    Still down.Changed the locker to adworkmedia for the time being.
     
  8. Jeremy_AM

    Jeremy_AM Regular Member

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    It's looking like it will be a while longer now. I'll update everyone as I learn more.
     
  9. ritesh

    ritesh Senior Member

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    Jeremy please mail us if you have such downtimes so that we can place our backup gateways.
     
  10. Jeremy_AM

    Jeremy_AM Regular Member

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    There is no way to email everyone, or even access the list of email addresses, when our server is down.
     
  11. ritesh

    ritesh Senior Member

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    Why not keep a separate server for each.Accounts and all in one server and gateway on other and backup gateway server in case something goes wrong?
     
  12. Jeremy_AM

    Jeremy_AM Regular Member

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    We expect things to stay down for another couple of hours. We will be applying credit to everyones' account based on the amount of time we were down and each account's historical earnings.
     
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  13. ritesh

    ritesh Senior Member

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    Still down.But glad that we wont be loosing much money.
     
  14. Rasacz

    Rasacz Power Member

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    Hell, i started new campaign today and spent few bucks and hours at it.. and it's wasted time and money. Great. Thanks.
     
  15. Jeremy_AM

    Jeremy_AM Regular Member

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    We'll do what we can to make it up to everyone but unfortunately we can't prevent hardware failures. We're getting a new server and migrating things. We have multiple servers but with this one it was a single point of failure so it did bring us down. We had a similar hardware failure a couple months ago that brought us down while we moved traffic to our standby server. We're having a run of bad luck it seems.
     
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  16. carrepairs12

    carrepairs12 BANNED BANNED

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    thanks for keeping us up to date
     
  17. umerjutt00

    umerjutt00 Jr. VIP Jr. VIP Premium Member

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    Still down and now showing this message:
     
  18. bryanon

    bryanon Executive VIP Premium Member

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    It's soon going to be 24 hours and the last update from Jeremy is from 12 hours ago. Any progress?

    I'm also quite interested as to how the compensation will take place, i.e. what period will be used to come up with the daily average earnings? A week? A month? A year? Or is this individual?

    Thanks,
    Bryan

    P.S. As an off-topic side note, you may want to consider asking your AMs to be a bit more responsive when dealing with clients. It's quite annoying if an AM can't manage to reply to an e-mail for 3 weeks and ignores a follow up as well, especially when dealing with a publisher who is sending constant traffic/conversions.
     
    Last edited: Oct 5, 2012
  19. umerjutt00

    umerjutt00 Jr. VIP Jr. VIP Premium Member

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    It is still down.​
     
  20. Jeremy_AM

    Jeremy_AM Regular Member

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    We're getting close. I won't estimate how close yet though, because I don't want to be wrong.
    We skipped sleeping to continue working on it -- or more accurately, monitor how the sys admins at the hosting company are working on it.
    We had a hardware failure and are having to transfer all of our data to new drives.

    We don't have the exact details for the compensation worked out yet. We do expect though that it'll be based on an average of Monday-Wednesday earnings. Or possibly just Wednesday earnings.
     
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    Last edited: Oct 5, 2012