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About BST Sellers...

Discussion in 'BlackHat Lounge' started by Toz, Jan 11, 2019 at 2:15 PM.

  1. Toz

    Toz Elite Member

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    Has anyone else noticed that when someone has a BST and they receive a positive review, whether real or fake (but that's a different story), they tend to thank the person for their "honest" review? However, I notice that when a negative review is received, they're never really thanked for their "honest" review. In fact, the word "honest", far more often than not, won't even make an appearance. Couldn't a negative review be just as honest as a positive one?
     
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  2. mzonas

    mzonas Jr. VIP Jr. VIP

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    It makes total sense. Sellers don't like getting negative reviews (whether honest and true or fake (made by competitor or something)). It hurts their business, nothing to thank for ...
     
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  3. Toz

    Toz Elite Member

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    I disagree. If I'm offering a service, I'd like to know what could be improved upon and I'd prefer my audience see my acknowledgment, transparency, and my willingness to do better. You wouldn't?
     
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  4. Gogol

    Gogol Jr. VIP Jr. VIP

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    I don't find anything wrong with that personally, although I think that it is always better to acknowledge the negative reviewer and try fixing the issue if possible. That will make the customer purchase from the seller again, more often than not. The sellers could also choose to not acknowledge the positive reviews if they wanted to. Up to them really.

    If there is a serious issue of some kind, the buyer can always open a shitlist thread and get the problem resolved anyway.
     
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  5. mzonas

    mzonas Jr. VIP Jr. VIP

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    That is constructive review, not a negative. The most reviews you receive are negative in general (people tend to leave bad review but when they enjoy the service, they are likely not to leave a positive review). All they say is "this service is shit" without any explanation. How does that help your business? It doesn't.
     
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  6. Toz

    Toz Elite Member

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    Now this, I can understand. However, someone leaving such a comment should allow you to open a dialogue to fish for more information. If I were to tell someone that they had a poor service, and for whatever reason, I said nothing more. Ask, and I'd elaborate on how I was quoted this but given that, experienced an X-day late turnaround time, received poor content, etc. If you as a seller, fail to find out what went wrong, then how can I, as a potential buyer, have faith in what you're selling?

    Mind you, if I were to visit a thread and say something to the effect of, "This service sucks.", and with no justification behind it, AND if you were to ask me why I feel it sucks, and I never respond, you should be able to contact a Moderator to reach out to me for further explanation. If I ignore the mods, then my piss-poor review of no substance should be lifted. However, valid reviews should stick.
     
  7. fasttrak

    fasttrak Jr. VIP Jr. VIP

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    I think you are right about constructive vs negative. A constructive review does not have to be positive but it should provide a lot more than 'this was crap' or some such.

    I do like it when the BST owner engages negative reviewers to get more details but I do not expect them to say ' thank you for your honest review'. However, they are likely to thank someone for a constructive review, even if it is not positive.

    If that makes sense.
     
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    Last edited: Jan 11, 2019 at 2:51 PM
  8. fasttrak

    fasttrak Jr. VIP Jr. VIP

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    This is actually a very good idea and provides some quality control against possible competitor tactics or just idiots!
     
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  9. Stavro

    Stavro Jr. VIP Jr. VIP

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    On most platforms, someone saying "this service sucks" is just trying to stir the pot. Engaging with them openly won't help the seller at all, it'll only give the 'reviewer' validity and an excuse to expand on their rant.

    Left alone, these short no-content reviews have no more validity than "this service gave my neighbor's dog cancer".