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A bit of help :(- Someone recalled a payment

Discussion in 'BlackHat Lounge' started by II_SkareKrow_II, Mar 1, 2010.

  1. II_SkareKrow_II

    II_SkareKrow_II Newbie

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    Hey guys,

    Recently did a logo for someone.

    I got paid, and than they recalled the payment.

    I have chatlogs and the original PSD and .AI files.

    Only problem is on the resolution center it says 3 options.
    A. I have shipped and can provide Shipping Info
    B. I have not shipped and will refund
    C. I will refund.

    I am a Paypal Verified US Citizen if that helps.

    What should I do?

    Thanks everyone
     
  2. showbizvet

    showbizvet Power Member

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    You can certainly lay out your case (a phone call wouldn't be bad), however with digital delivery, it's a tough one. I had a similar thing happen, and was left without recourse since it was digital delivery. In many cases (not particularly a charge back), I've found a friendly phone call to support can do a lot more than the forms they give you to fill out.
     
  3. 1link

    1link Registered Member

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    Here is what I did in similar situation. I took the first option, then in description I said that it was digital delivery and provided whatever electronic proof I had (like emails, chats etc.)

    For tracking/shipping information, choose other and write digital delivery and do the above. I won the case so I am sure it would pertty much work out for you too.

    The thing is any digital delivery goods case are 99% of the time won by you.
     
  4. II_SkareKrow_II

    II_SkareKrow_II Newbie

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    thank you guys for your help.

    Im going to fill out the form and THAN call paypal and tell them about it.

    I really appreciate the help :D

    edit: just checked now-- for some reason the payment was reversed. I didnt even get a chance to fill out anything ...
     
  5. ukescuba

    ukescuba Jr. VIP Jr. VIP Premium Member

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    also be sure to let us know if it was someone on bhw who reversed the payment!

    that sucks especially without an explanation - have you tried contacting the person?

    theres possibly a legitimate reason behind it but it could also be a shitty deal to intentionally rip you off :(
     
  6. II_SkareKrow_II

    II_SkareKrow_II Newbie

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    they bragged to me about how htey ripped me off--
    its whatever though--- ill be sure to be more careful and makre sure they send the payment as a gift
     
  7. bizcredit

    bizcredit Power Member

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    If you did a design for them, and they are using it, you should sue them for that. As the designer you own the work, unless there is a contract stating they own it, which would be breached by them and voided upon recall of payment.
     
  8. II_SkareKrow_II

    II_SkareKrow_II Newbie

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    ya i could but for a $20 logo is really isnt worth it haha
    see i just turned 18 and so im just really kickin off my GFX career so it isnt THAT big of a deal with one person-

    I just gotta next time be careful and make sure I am covered
     
  9. theleadsource

    theleadsource BANNED BANNED

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    When I sell something such as you have and receive payment via paypal, I always send out the item on a CD via US Mail with a tracking number.

    For 20.00, I do not know if that is worth doing though but if it is a bigger ticket item, I most certainly would.
     
  10. glaxxon

    glaxxon Junior Member

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    A similar thing happened to me too. Some idiot on dp claimed that the list i sold him was free and could be found elsewhere. He also claimed that i wasn't responding to him. But before i could even give proof to paypal i won. Still dont know how.
    Posted via Mobile Device