First of all, I have read your request and it has been / will be added to the request list.
If your item hasn't been added yet, this can be caused by the caching system. Kindly delete your cache from your browser's settings and try again.
If that's not the case, kindly submit a support ticket from your account dashboard.
All other questions through PM are answered / will be answered soon. Please note that if you have any account, order or technical related question, please use the support channel from your account dashboard to receive the fastest support.
If you need any help, I am here to help you and I will kindly ask you to submit a support ticket from your account dashboard.