Hi all, Background I have been successfully selling second hand clothing on eBay as a part time business and built up a list of 32,000 emails from all previous buyers. I have been keeping this list and not using it for anything. Recently I created my own website and have been getting only a few sales in comparison to my eBay store. I am only using Google Shopping to promote my products and I would like to try eMail marketing. Yesterday I went onto ChimpMail and created a free account and used 2,000 emails from my list to send a newsletter to previous buyers letting them know of my own web store. I received TONS of traffic and generated 8 sales within the first 60 minutes after the newsletter went out. But today I received the following email from MailChimp: "Due to high abuse complaint rates, restrictions have been placed on your account.Your campaign, "xxxxxxxxxxxxxx", sent from the account with the username xxxxxxxxxx generated a high abuse complaint rate of 0.73%." "Abuse complaints occur when a recipient clicks 'report spam' in their email client. Exceeding abuse complaint thresholds can negatively impact your deliverability and sending reputation" Question Can someone with relevant experience recommend how I can safely use my list without getting into problems such as above? I there is a possibility that it will drive a lot more sales from my own website. Or am I wasting my time and should I stick to eBay?