dante
Junior Member
- Joined
- Jun 11, 2009
- Messages
- 138
- Reaction score
- 46
So, here's the deal. I have purchased a domain a year ago to start a company and took advantage of their offer to get it for $0.99 with private registration. One year later, a few days ago, it was about to expire. I had auto renewal turned on and automatic payments were pre-aproved in my Paypal account. Instead of renewing my domain, they let it expire. OK. I can manually reactivate it. Guess what? I can't. There was no option to do this. Searched on the support to see that there should be a link under the expiration date, but as you already guessed, there isn't any.
So I call them and the first operator instructs me to turn auto renewal on and go trough the steps again to pre-aprove payments via Paypal. I do that and he said it should be renewed within 24 hours. So 24 hours later, it still doesn't work, plus now I cannot open domain center, it gives me an error that I don't have access to it.
So I call again, and tell the operator the story and what he does is that he escalates that to the higher support to get it worked on and gives me a case number. It will be finished within 24 hours. That was at Friday. Monday, my domain has a new expiration date, but still not working.
So I call again give the operator the case number and the operator re-escalates the case to his higher ups and tells me it will be taken care of within 24 hours. Next day, still nothing has changed.
So I call again and then the operator tells me that it is already being worked on and that I'll have to wait. They cannot influence the work of the "transfer department". He assures me, it will get taken care of. So this morning I wake up and see that the domain has been parked and opened up for sale with sedo.co.uk.
So I call again and tell the operator that I have lost all of my patience and that I need my domain working RIGHT NOW. He tells me he's investigating it. Then, after 10 minutes of silence he request these things from me: my account password and my email, Which I hesitantly give to him since he said he needs them to be able to re-escalate this.
So now, I'm waiting here and thinking: "What the fuck was I thinking when I purchased the domain with them?" WORST DECISION EVER.
So I call them and the first operator instructs me to turn auto renewal on and go trough the steps again to pre-aprove payments via Paypal. I do that and he said it should be renewed within 24 hours. So 24 hours later, it still doesn't work, plus now I cannot open domain center, it gives me an error that I don't have access to it.
So I call again, and tell the operator the story and what he does is that he escalates that to the higher support to get it worked on and gives me a case number. It will be finished within 24 hours. That was at Friday. Monday, my domain has a new expiration date, but still not working.
So I call again give the operator the case number and the operator re-escalates the case to his higher ups and tells me it will be taken care of within 24 hours. Next day, still nothing has changed.
So I call again and then the operator tells me that it is already being worked on and that I'll have to wait. They cannot influence the work of the "transfer department". He assures me, it will get taken care of. So this morning I wake up and see that the domain has been parked and opened up for sale with sedo.co.uk.
So I call again and tell the operator that I have lost all of my patience and that I need my domain working RIGHT NOW. He tells me he's investigating it. Then, after 10 minutes of silence he request these things from me: my account password and my email, Which I hesitantly give to him since he said he needs them to be able to re-escalate this.
So now, I'm waiting here and thinking: "What the fuck was I thinking when I purchased the domain with them?" WORST DECISION EVER.
