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1000USD+ High amount PayPal Credit Card chargebacks, need urgent help!

Discussion in 'Business & Tax Advice' started by oion1, Jul 25, 2013.

  1. oion1

    oion1 Registered Member

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    Hello Sirs, I'm running a website where I selll cd keys. Some guys who purchased for a lot of money and I delivered it to them are now chargebacking. I have about 3 credit card chargebacks right now that I must win otherwise I'm lost :(. Is there any way to win those disputes? They are scamming me.

    This is how the chargebacks look like:
    CBp9BIS.png 1vhdszB.png CmUrBsL.png

    I have all proof of delivery, I delivered it to them via an e-mail message and I also have their IP etc. Basically everything what WHMCS logs. I will appreciate any help as if I lose them I'm lost.
     
    Last edited: Jul 25, 2013
  2. sidra

    sidra Junior Member

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    Unfortunately, if they filed an unauthorized payment chargeback there's nothing you can do about it as paypal will always rule in their favor. I had the same thing happen to me. Even though my guy admitted in our email conversations that he did authorize the payment, I showed it to paypal and they still ruled in his favor and gave him back the money. What's even more odd is that they did it in less than 24 hours after the chargeback was placed.
     
  3. monkid

    monkid Power Member

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    Contact Paypal and show them all the proofs that they are communicating with you for that sales. The buyer file chargeback they "did not authorize the payment".

    Try to give paypal proof that they are really authorized the payment. Show them every communications details like email, chat logs and other details to paypal as well.

    Goodluck bro.
     
  4. dheer

    dheer Jr. VIP Jr. VIP Premium Member

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    You sell CD keys? Does paypal knows about it? Sounds like not a legal business according to PayPal's policy.

    Furthermore nothing can be done if they have charged back as unauthorized claim and unfortunately the nature of business you are doing won't allow you to show proofs against these sales in front of PayPal.
     
  5. oion1

    oion1 Registered Member

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    Theres a lot of websites selling keys and virtual goods/services using paypal. Well theres not much communication with the buyer as the buyer only orders a key and I send it to him within 24 hours. Everything else is automated.
     
  6. lukey372

    lukey372 Regular Member

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    Alright so let me explain. The IP that has been logged in WHMCS if they have logged into paypal with that IP then that will be tracked and they will be able to rule in your favor.

    Just supply everything you have.
     
  7. oion1

    oion1 Registered Member

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    I'm not sure and what if they used a proxy or something? I'm being scammed and I already delivered them the keys and I have all proof that I delivered everything and I can't get my keys back now. This is a nightmare.
     
  8. ArkmayL7

    ArkmayL7 Junior Member

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    tell paypal you selling virtual item,paypal not cover anything if it is virtual item and chargeback will be in your favor
     
  9. super11

    super11 Senior Member

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    There is also a chance that the buyer might have used some hacked paypal account for purchase. "Hence, paypal might rule against you. All you can do is try your best to recover the money and win or lose.. just hope for the best...
     
  10. oion1

    oion1 Registered Member

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    I will try to give all proof to paypal. If I'm going to lose then I won't be able to pay off that negative balance thought.
     
  11. HeRBaR

    HeRBaR Supreme Member

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    As the reason of the dispute is Unauthorized Payment, you are mostly to lose on this one.
    Because it have a very high risk that the guy that bought from your website have used a hacked Paypal account or credit card.
    Now the real owner is asking for his money back because he didn't bought anything for real, it was someone else doing it.
    I hope that this is not the case, and you WIN the dispute.
    But it will be better that before the dispute, try to call PayPal and tell everything that happened.
    Best Regards
     
  12. youtalkmedia

    youtalkmedia Senior Member

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    as a general rule, you should never take payments of over $100 in paypal... Use another system for that, or ask them to send you an image of their drivers licence and an image of them and make sure that its the same person and the name meets paypal.

    PayPal does not cover the seller for virtual items, and I have been scammed over $200 over the last year because of people getting a virtual service and refunding...
     
  13. sidra

    sidra Junior Member

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    $200 is nothing. I got scammed for $3000 :D

    OP, as many people have told you, Paypal generally rules unauthorized chargebacks in the favor of the buyer. They have to cover their ass. I hope you'll get the money though. All the best.
     
  14. rasmusk

    rasmusk Senior Member

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    Sorry pretty obvious a transaction for the total of 1k+usd for cd keys is a scam. Your alarm bells should have rang ages ago. Now learn from your mistake.
     
    Last edited: Jul 25, 2013
  15. oion1

    oion1 Registered Member

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    Actually I have received over 6000 dollars, not all of those payments are 1K+. It's because I only sell bulk keys.
     
  16. Vrill

    Vrill BANNED BANNED

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    on unauthorized payment there is nothing you can really do.Send the emails so then cn match the IP's but i doubt they would be so dumb using their real IP when sending the funds
     
  17. mikeoff

    mikeoff Junior Member

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    You're wrong, it will not.
     
  18. TimeToGo

    TimeToGo Regular Member

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    Well, Shit. Isn't that obvious?
    As for the Paypal charge back, you are already lost.
    The buyer file the charge back with a credit card company.
    In cases like that paypal always side with the buyer.
     
  19. jessica.lee

    jessica.lee Newbie

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    How is this case progressing? I am afraid it isn't going well.

    Since you said you will be sunk if you don't win these disputes, I don't know if it is of much use to give you advice. But, if all your sales are for bulk purchases and they are always quite large (over $80), I would advise using a different merchant processor.

    Since chargeback fraud is abundant in the digital product world, you need to take extra precautions to protect yourself. I like the idea of a copy of the driver's license. I've also heard of people sending a certified invoice to domestic customers before allowing the sale to be processed. You really need to add more protection for the future. Otherwise, this will just keep happening.