- May 13, 2023
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COMMENT "DISCOUNT OR BHW60" FOR 60% OFF
Frequently Asked Questions
How can I purchase your proxies?
To get started, go to https://hexproxy.com and create an account. After that, go to the pricing page and choose your preferred plan. During checkout, you may use a promo code if you have one. Once your payment is processed, your proxies will be immediately available on your dashboard. Crypto Payments might take upto an hour to proccess.
Do you provide a Trial?
Yes, we do offer a trial. Join our Discord support server, and open a ticket. We'll provide you with a test proxy for 1 hour suitable for your usage case.
We proxy protocols do you support?
For ISP proxies, we support HTTP(S) & SOCKS. By default, proxies are delivered with HTTP(s) protocol. Residential proxies, only supports HTTP(s) protocols.
Can I make a custom order?
Yes, you can place a custom order through our Discord support server. We can provide up-to 1K-25k IPs per order.
What is the difference between Mobile ISP & Retail ISP proxies?
There is no performance difference between Mobile & Retail ISP.
Retail ISP is a cost-effective solution for users targeting basic social media sites (i.e. Tinder, Twitch, Twitter, Facebook, Instagram, SMM etc).
Mobile ISP is our premium ISP proxy solution for users targeting every site across the web.
Both plan has IPs originating from AT&T (AS7018), Sprint (AS1239), Windstream (AS7029), Frontier (AS5650).
Join our discord (https:/discord.gg/hex) to learn more about Sprint & AT&T proxy restock. Our discord has over 12,000 members.
Is there a data limit or thread limit?
We offer UNLIMITED DATA limit for all of our Static ISP proxy plans. Residential proxies does come with a data limit.We offer UNLIMITED thread limit for both of our Static ISP & Residential Proxies.
Where is your proxies located?
Our Static ISP proxies are based out of Ashburn, VA, USA (Soon we'll have EU i.e. DE, UK, FR ISPs added).
Residential proxies are hosted amongst various cities across the world.
How do I achieve the lowest latency?
We suggest using servers hosted from the NYC/NJ, Washington D.C. or Ashburn metro for the lowest latency.
Do you restrict access to any sites?
We do not restrict access to any mainstream/major sites, and proxies are available for usage on all websites. (Proxies are blocked on certain known spam/illegal streaming domains)
What type of proxy authentication do you offer?
We offer IP & USER : PASS & SOCKS5 authentication.
Do you offer plan renewals for Static ISP proxies and can I keep the same IPs?
Yes, we do. If you paid using a credit card, your plan will be automatically renewed, provided that you have attached a valid credit/debit/prepaid card to your payment profile. Alternatively, if you have paid using crypto, you can manually renew your plans by clicking the "RENEW" button on the proxy dashboard.
What is your support hours?
We offer non-stop support ALL day long.
What are the payment methods?
We accept CARD (VISA/MASTERCARD/AMEX/JCB/DISCOVER etc) and CRYPTO (BTC/ETH/LTC/SOL/USDT/TRON) payments.
What is the best to contact you?
The best way to reach out is through the Discord (https://discord.gg/hex) Support server. Additionally, you can also message us on Skype (live:hexproxies) and Twitter https://x.com/hex_proxy
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