(ME) I've asked this question no less than 5 times, and everytime it's ignored. Why can't your servers seem to stay online without shutting off, and why can't I restart some of them? I have 20 servers in total with you guys so if you don't want to answer me, or don't know, that's fine, but I'll be cancelling them all at the end of this period if we can't get something resolved. This is ridiculous that I'm running the same exact setup across the 15 2 GB ones, and the 5 4 GB ones, yet the performance is all over the place. It took 6-7 hrs to get my server back 3 days ago because I made the mistake of restarting it, and as usual I couldn't get it back without opening a ticket. Yesterday I wake up and 3 of my servers are just randomly offline for no reason, and this morning I wake up and I've got 1 that lost connection, and another that's completely offline again. It's extremely frustrating to go to connect, only to find out I either can't, or it's been restarted without my knowledge. Is there anything you can do to help stop this or no?
(Them) Hi,
Please let us know the vm IP's and its issues separately to check it in a better way.
(Me) Hello, the majority of the problems seem to be with 5 of the servers. There's a few of them that won't restart properly. If I do a restart on them I end up having to go into the control panel and manually reboot them there to be able to get back on them. This one though, 23.249.163.*** won't restart/reboot at all no matter what I do. If I have to restart it, it will not let me connect until I send a ticket in and have you guys do whatever it is that you do, and then I can connect to it again.
These servers here, 23.95.88.***, 23.95.88.***, 198.12.107.*** and 198.12.107.*** have just randomly shut off on me the last couple of days sometime in the middle of the night. Yesterday when I woke up, the servers starting with 198.12.xx were both offline for no reason, then this morning the 2 servers starting with 23.95.xx were offline. That's not the first time though, it doesn't happen all the time, but I'm not sure why it should happen at all, and it's very frustrating when it does. The rest of the servers seem to work pretty good, and I don't really have any issues with them. Thanks and have a nice day.
(Them) All the IP' s are working fine and able to connect rdp.
Thanks.