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Hi, While it is true that EIG does own Arvixe, they have made no changes to the brand and do not have any current plans to do so. We would like to help this customer with the experience they had and if they would PM or post their domain name here that would be great. Regards,

Hi there, If you currently have a ticket open and could provide me your ticket ID and/or username. I'd be more than happy to take a look at your question for you.

Hello Snatch, I apologize for any issues you've encountered and would be more than happy to assist in resolving them. Could you please either paste or PM me your ticket ID associated with the problem that is occurring, or the user name of the account so I can look it up? Thank you for your time...

Hello, I have refunded your payment and canceled your VPS for you now.