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Yea, I'm in the exact same boat. Was a paying member. Such a horrible metric to take away. I asked them if there will be any future way to filter by any type of authority, they said no. I agree, support has always been a short sentence.

The service was actually really good. Andrew over-delivered for my order and provided me a report pretty quickly. I will be placing a few more orders :)

Can I also please get a lifetime coupon. Thanks so much!