I open a new ticket today asking my sites(files and DB) and they reply. They un-suspend the account to download everything.
You should try to open a ticket again (it was my 3rd).
Good Luck mate!
Same here....
I'm trying 24 hours now to contact through Live chat with no luck and they don't reply to my tickets for more details.
@nakamura did you had a reply?
@AbeloHost we need a reply,this is very unprofessional.
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