It was going really well until I swapped hosting services in July, and it was a complete redo not just a xfer. I haven't really touched it since with backlinks. It was definitely successful and can be cross referenced with Semrush.
Never had an issue with Rankerx support, barely had to use it ever. As long as its support issues they are fine. I wouldn't expect them to answer questions about how to use the program.
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