I have mixed type experience.
some times they are responded within minutes.
some times take hours. more than 8 hrs.
their servers are speed anyway. so you will not have smooth experience with them. you'll have mix type experience.
Today I registered with UndergroundPrivate.com and create a shared hosting account with them. I paid and my account was activated but guess what? their nameservers are down. They are not even pinging.
I created a support ticket, but still not yet answered.
I don't no about their VPS/Server...
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