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Thanks that's a solid advice! I'll go ahead and try that. And thanks everyone for all your advice and support.

Thanks. Spamming to get suspended is a good idea but risky... If they don't suspend the listing I may be left even worse off...

Thanks. The issue is, when customers search for my store, they will find the "bad" listing as it has the brand name and address. The store and business model are very sales-oriented. It's not just the staff - I don't want customers to see all the bad reviews because it can make them lose trust...

The corporate entity is different, but the store is trading under the same brand name.

First post here. A year ago I took ownership of a store / business that had shut down. The previous owners got many bad reviews on their GMB listing, and now that the store in "under new management" I want to improve the business' score with genuine good reviews. The problem is, my staff...