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A business page that I manage performs very well across Google for lots of search terms in my local area. We have focussed on building the quality of the listing ("white hat"), largely by delivering a quality customer service - lots of positive reviews from real customers, plenty of activity...

Hi BHW. While I'm new to posting here, I've actually lurked for a few years. I think it's time that I give something back to the community and get involved. I've been in SEO and IM for close to 10 years, so hopefully I can help a few people as much as BHW has helped me.