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Can anyone contact youtube support via chat? The message I get is "Chat is currently unavailable. Please try again during the specified hours of operation.". How to fix this?

My channel was getting 30,000 views per hour and a channel history was formed so that an advanced feature was available. Now this feature has turned itself off and I get less than 100 views per hour. I think it's a shadowban because I can't find the newly uploaded shorts through search. I wrote...