Need help fixing Google Ads "Compromised Site" and "Circumventing Systems" disapprovals

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Respee

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Hello everyone,


We have been getting the “Compromised Site” and “Circumventing Systems” policy errors on our website. We have also taken down the 2 other domains connected to it and shut them down completely.


Our industry is refrigerator repair and combi boiler maintenance, nothing illegal or restricted. We have not used any cloaking methods; we just want to create a normal ad campaign.


We have inspected the site and found no malware, shells, etc. However, the problem comes back every time we try to run ads. Even people we were willing to pay were not able to solve it, so I’m asking for your free advice and experience.


After making all the adjustments and checking everything, we only clicked “Dispute decision” (appeal). But when we talked to a few people, one of them said we should send Google a long text explaining that we have resolved the policy violations. I couldn’t find where I can submit that appeal text.


I would appreciate any help. Thank you.
 
Last edited:
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Respee said:
Hello everyone,


We have been getting the “Compromised Site” and “Circumventing Systems” policy errors on our website. We have also taken down the 2 other domains connected to it and shut them down completely.


Our industry is refrigerator repair and combi boiler maintenance, nothing illegal or restricted. We have not used any cloaking methods; we just want to create a normal ad campaign.


We have inspected the site and found no malware, shells, etc. However, the problem comes back every time we try to run ads. Even people we were willing to pay were not able to solve it, so I’m asking for your free advice and experience.


After making all the adjustments and checking everything, we only clicked “Dispute decision” (appeal). But when we talked to a few people, one of them said we should send Google a long text explaining that we have resolved the policy violations. I couldn’t find where I can submit that appeal text.


I would appreciate any help. Thank you.
Click to expand...
This kind of issue we have also. We tried a lot of combination and nothing comes forward - only Gemini wall of rejection. I tried to customer support directly and they whitelisted as circumventing and disappeared, but with compromised website no.
 
SeoArrowLTD said:
This kind of issue we have also. We tried a lot of combination and nothing comes forward - only Gemini wall of rejection. I tried to customer support directly and they whitelisted as circumventing and disappeared, but with compromised website no.
Click to expand...
have prepared an objection letter, but I don't know where to send it.
It appears that we cannot prevent this. I assume there is no solution to it.
 
Respee said:
have prepared an objection letter, but I don't know where to send it.
It appears that we cannot prevent this. I assume there is no solution to it.
Click to expand...
For now no. I go through support directly - get help in the side window and from there talk with AI and then they will offer chat / email support and there you can go forward - but it will take AGES because now, Gemini bans or do strange things that humans from support needs to fix
 
Yes, another thing worth trying is a fresh security scan from your hosting provider and then submitting a detailed appeal with the changes you made.
 
@ads connection @SeoArrowLTD
Great! I received an email this morning. Google said they had manually reviewed my website and classified it as malicious, even though the domain has never been abused or used for any malicious purposes in the past, and the website only contains a landing page.

They recommended using a different domain. They also mentioned that I could request another review and submit an appeal based on their feedback.

So, I sent another email requesting a new review. This time, I specifically asked them to provide the exact URL, evidence, or details of the malware they supposedly detected.

Let's see how things go from here. I guess I might have to start completely from scratch with a new domain, new hosting, and a brand-new Google Ads account.

I'm not sure yet.
 
1) run your url through here https://transparencyreport.google.com/safe-browsing/search?hl=en

2) is your domain .com? Google recently started to flag other domains, especially .co for the compromised site.

3) make/check your search console, sometimes the security issues are identified there.

4) make a new Google Ads account - their claim "if 1 account is suspended, all others will get suspended also" is an outrageous lie simply meant to deter you from trying. Do it on a different gmail, create a different payment profile, and you can even use the same card / billing info.
 
sventhomisson said:
1) run your url through here https://transparencyreport.google.com/safe-browsing/search?hl=en

2) is your domain .com? Google recently started to flag other domains, especially .co for the compromised site.

3) make/check your search console, sometimes the security issues are identified there.

4) make a new Google Ads account - their claim "if 1 account is suspended, all others will get suspended also" is an outrageous lie simply meant to deter you from trying. Do it on a different gmail, create a different payment profile, and you can even use the same card / billing info.
Click to expand...
  1. My site is safe. I checked Search Console and nothing shows up there. I also had the source code reviewed with an AI tool, and nothing suspicious was found.
  2. No, my domain is a .com, but it is only about 1 month old.
  3. No issues in Search Console.
  4. My account is not suspended. Only my ads on the Search Network are disapproved and cannot run. I talked to a Google specialist, and they opened a new support case. They said that once we get the answer, if it is negative, we can continue with a new Ads account, a new name and new hosting.
 
Respee said:
  1. My site is safe. I checked Search Console and nothing shows up there. I also had the source code reviewed with an AI tool, and nothing suspicious was found.
  2. No, my domain is a .com, but it is only about 1 month old.
  3. No issues in Search Console.
  4. My account is not suspended. Only my ads on the Search Network are disapproved and cannot run. I talked to a Google specialist, and they opened a new support case. They said that once we get the answer, if it is negative, we can continue with a new Ads account, a new name and new hosting.
Click to expand...
Ah, my apologies, I misread and thought the whole account is wrecked.

On what platform do you run your site?
 
A clean review of your own code doesn't rule out a compromised-site issue. I'd check both the site and everything it loads before concluding that the domain's history is the cause.

Start with Search Console's Security Issues report and Google's Safe Browsing site-status check. Then inspect external scripts, redirects, chat widgets, call tracking, plugins and themes. If you use WordPress, check for unexpected admin users and modified files as well as outdated components.

Domain history is worth investigating, but a month-old registration alone doesn't establish why Google flagged it. Likewise, shared hosting doesn't prove that another site's problem caused yours.

Since you already have a support case, ask whether they can identify the affected URL or resource. Document what you checked and corrected, with dates, and request another review through the available appeal route.

I wouldn't move to another domain simply to escape the verdict. Resolve the security issue and the Circumventing Systems concern first; a different URL doesn't establish compliance.

What platform is the site built on, and does Search Console show any security issues? If you want to discuss account or verification support with PPC Rebels (ppcrebels.com), contact Alex on Telegram. That support shouldn't be confused with a guarantee that a flagged site will be approved.
 
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