Claude Max onboarding: verification fails before ID upload — looking for troubleshooting experience

Hi everyone, I’d really appreciate some guidance from people who have worked through Claude’s identity verification.

I’m planning to help 20–50 different real users per day purchase separate Claude Max subscriptions. Physical payment cards are available, and each user will complete identity verification for their own account.

The current blocker is that the verification flow rejects users before they can upload an ID, so we haven’t reached the document or selfie checks.

Has anyone encountered this and resolved it? I’d be grateful for practical checks for the verification link or session, country fields, browser compatibility, or account status, and how to tell when a fresh link or a review is needed.

I’m looking to understand the proper onboarding and billing process. Thank you for taking the time to help.

Where is the user locale from? What device is being used? Is a VPN active?

Getting nuked before ID stage is majorly a low trust issue.

Thanks for taking a look, BlogPro. Each Max subscription attempt I’m dealing with triggers KYC, but the flow stops before ID upload. These are different real users, each completing their own verification. I don’t yet have confirmed country, device or VPN details.

Is there a diagnostic checklist for failures before ID upload? In particular, how can users distinguish an expired or broken verification session from an account-eligibility decision, and what is the proper next step? I’d appreciate any guidance.

PolarisyYuxu said:

I don’t yet have confirmed country, device or VPN details.

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Are your users based in China? Because it is viewed with a fine toothed comb mainly because of the distillation attacks issue.

Anthropic is very particular about VPN usage and has entire networks blacklisted from almost every major provider.

Setup a custom VPN on a DO server and remember to change the language, locale and timezone of the access PC to match the VPN country and then try.

Thanks for following up, BlogPro. Our users are Chinese. I’m using a Swiss IP address when trying to subscribe their accounts to Claude Max, but every subscription attempt triggers a KYC prompt. I need to resolve this issue. Do you know the proper steps to complete verification in this situation?

PolarisyYuxu said:

Thanks for following up, BlogPro. Our users are Chinese. I’m using a Swiss IP address when trying to subscribe their accounts to Claude Max, but every subscription attempt triggers a KYC prompt. I need to resolve this issue. Do you know the proper steps to complete verification in this situation?

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A few things

- Don't use a commercial VPN. Most VPN IPs are monitored and blocked. Even the premium ones - Nord, Express, Proton - all of them.

- Setup a custom VPN using a relatively lesser known provider.

- The access PCs locale is very important too. China is a restricted region, so the locale cannot be Chinese - this includes time, language and even website cookie history.

- Anthropic tracks datacenter exit nodes as well.

Thanks for explaining, BlogPro. Are these suggestions based on your experience with your own Claude account? Have you personally paid for Claude Max subscriptions on many different accounts, and have you encountered this same KYC issue before the ID-upload step?

I had the same. I needed to buy a plugin and the problem was solved.

sbshd042 said:

I had the same. I needed to buy a plugin and the problem was solved.

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Thanks for sharing, sbshd042. Would you mind sharing the name of the plugin you used?

PolarisyYuxu said:

Thanks for sharing, sbshd042. Would you mind sharing the name of the plugin you used?

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I think it's not allow here

sbshd042 said:

I think it's not allow here

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Thanks for letting me know, sbshd042. Would you be comfortable sending me a direct message here on BHW? I’d really appreciate the chance to ask you about the plugin and your experience with this verification issue. My account can’t initiate DMs yet, but I can reply if you message me first. Thank you for your time.