My access to Geonode proxies has been blocked for no reason.

I use Geonode’s residential proxy service, which is billed based on data usage. Yesterday, I purchased 50GB for $34.50 using my bank card—a card I have successfully used for Geonode payments many times before. However, today I found my account locked and unusable. I’ve tried reaching out to Geonode via the messaging feature on their website, but I’ve received no response. As a result, I’m missing project deadlines. I’ve been a long-time, frequent user of their service, and this has been a terrible experience. I’m at a loss as to how to contact them, so I’m turning here for help. Does anyone know how to get in touch with their support team?

Geonode’s support docs list [email protected] for account and billing issues, plus the contact form at https://geonode.com/contact. Email them from your account address with the order/transaction ID, purchase time and exact lock message. Keep card details out of public posts.

with project deadlines involved i'd sort out a temporary backup connection rather than depend entirely on getting that account unlocked. keep the payment receipt and remaining balance details too, especially if you later need to dispute the charge.