- Nov 3, 2011
- 2,158
- 470
Ask one question first: Will this product return?
- Temporarily unavailable? Consider keeping the page available with clear stock information.
- Returning soon? Explain availability where possible.
- Discontinued with a genuine replacement? Consider directing users to that replacement.
- Permanently removed with no relevant alternative? Evaluate the appropriate status and whether the page should remain accessible.
The right decision depends on the product, customer needs and future availability.
- Temporarily unavailable? Consider keeping the page available with clear stock information.
- Returning soon? Explain availability where possible.
- Discontinued with a genuine replacement? Consider directing users to that replacement.
- Permanently removed with no relevant alternative? Evaluate the appropriate status and whether the page should remain accessible.
The right decision depends on the product, customer needs and future availability.