1. I Changed My Business Hours but My Ads Still Bring After-Hours Enquiries

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People may fill out the form late, so check when the enquiries come in before changing your ad schedule.
 
So your ads work outside your ad schedule or it it something else?
 
If you need to run ads all day, set up an automatic reply for after working hours. It can let people know that your team is closed and will get back to them the next working day.
 
FoggyTeacup said:
Hey guys, my business hours, but I am not still gettigs enuirqies when my business is closed.
Is there anyway to stop my ads from bringing enquiries outside workina
Click to expand...
You could pause the campaigns manually at closing time, but an ad schedule is easier if your hours stay the same every day.
 
FoggyTeacup said:
Hey guys, my business hours, but I am not still gettigs enuirqies when my business is closed.
Is there anyway to stop my ads from bringing enquiries outside workina
Click to expand...
If your business closes earlier on weekends, set separate hours for weekdays and weekends instead of using one schedule for every day.
 
Some people may see your ad during the day and submit the form later at night, so the enquiry time does not always tell you when they clicked.
 
You could also use an automatic reply for after hours enquiries, so people know when they can expect a response.
 
Check the time zone in your ad account. A mismatch can make ads run at the wrong time.
 
Are these enquiries coming through calls or a website form? If its a form, people can submit it anytime even when your ads are off, so you may need to change the form or follow-up setup.
 
Make sure your ads are not scheduled to run after your team finishes work, as this can bring enquiries you can not handle.
 
You need to adjust your ad schedule inside campaign settings to match your new operational hours, and also make sure your time zone settings in the account match your actual local location so ads stop serving when you shut down for the day.
 
You can also set up an automated reply outside working hours. It lets customers know when your team will be available again and helps avoid leaving messages unanswered until the next business day.
 
This is typically because of the difference between ad schedules and business hours. Before making budget adjustments, review campaign schedules, time zones and automated bidding.
 
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