Trust Pilot reviews take down?

1. If they are false, all you can really do is comment. Sadly people can write whatever they want. We had competitors write hundreds of negative reviews over a period of a couple years on reddit/trustpilot other sites. We knew they were competitors because the way they started and concluded the reviews were nearly or completely identical. We were able to get most removed by reporting that's all you can do.

2. You can try reporting fake reviews as non genuine and force them to provide feedback that they are real customers.

Outside of that, you're limited on what you can do.
 
We have appealed and they havent been removed... that takes ages anyway.

As far as i can tell, they arent real customers
If the customers arenot real mentioned in the appeal and in most cases it gets removed. rest platforms keep changing their policies which makes things hard for real businesses
 
Yes,

Any reviews using a VPS get removed now. Even showing proof of review does not help
 
You need to use the reporting function.

You have 12 months to report fake reviews.

That's the only way to take them down. If the person responds back to TrustPilot, then it remains up.

If you truly want them removed and believe they are fake, I'd wait a month or 2 and then report them to TrustPilot. You can in the meantime respond and inform people who view the page that they are fake.
 
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