My account was hacked. I need a refund for the amount that was spent.

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Try Meta support for the refund, and if they dont help then talk with your card provider about the charge.
 
Call your bank and freeze the card so they can't charge anything else. After that, open a ticket with Meta support under unauthorized ad spend. If Meta refuses to refund it in a few days, just do a chargeback through your bank
 
First, secure the Facebook account and contact your bank/card issuer about the unauthorized charge. Then report the payment through Meta’s official support—having the transaction ID and charge details ready can speed things up.
 
hoho12 said:
First lock down the account by securing your email, removing any unknown admins from the ad account, and changing the password. once secured, open a chat with Meta Support from another active ad account or submit a ticket under "Unauthorized Charges" in Ads Manager to dispute the bill
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when you last time you try this way ?
since august its not working for me
 
There is simply no way, once your account has been compromised and used to run ads, there is no way to fully recover it.
 
Please go directly to the bank branch and request that they initiate the refund investigation procedures for the advertising transactions due to the card being hacked/loss of control.
 
If the charge wasn’t yours, contact Meta support ASAP and report it as unauthorized. Also secure your account and contact your bank to dispute the charge if needed.
 
popsmoke said:
My Facebook account was hacked, and a charge was made to the card linked to it for advertising expenses. What can I do to get a refund?
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Contact your bank as well as Facebook support and CANCEL your credit card in order to not be used anymore.
 
If the charge was not made by you, act quickly. Contact your bank or card company and tell them about the charge you do not know. Also contact the Meta support and explain that your account was taken over and the ad charge was not yours, Keep screenshots, emails and payment details in case they ask for proof. The most impotant thing you need to do is to first find a way to remove your card details from the account
 
The best solution is to verify your meta from another ID and from there, you can get your ID back very quickly by talking to them directly.
 
first you should block the payment source to prevent further issues, report the unauthorized transaction, and request a refund. In my experience, however, the chances of getting a refund are quite slim, those who hack accounts often use various tricks to circumvent the rules, making it nearly impossible to recover funds lost to unauthorized transactions
 
popsmoke said:
My Facebook account was hacked, and a charge was made to the card linked to it for advertising expenses. What can I do to get a refund?
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make sure u check the time stamps on the billing charges for the ads and comppare them with the logins on ur account. this will help in identifying what was not done by u. i would report the charges to both meta nd the bank issuing the card.
 
Yeah, that’s the hardest part. Getting the account back is one thing, but recovering the money spent by the hacker is a whole different story.
 
honestly, it's very hard to get the refund in this case. and pls note to lock the card immediately once you find your acc is hacked.
 
MercuryAgency said:
honestly, it's very hard to get the refund in this case. and pls note to lock the card immediately once you find your acc is hacked.
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That’s right, getting in touch fast can really make a difference. Freeze your credit card, change your passwords, and talk to your bank right away.
 
contact your bank first and explain that charge was made after your account was hacked.then contact facebook support and report the unauthorized advertising charge so they can check the account activity.
 
treeeeeeng said:
contact your bank first and explain that charge was made after your account was hacked.then contact facebook support and report the unauthorized advertising charge so they can check the account activity.
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Very good point! Additionally, it would be wise for him to freeze his card right away, change the password and turn on two-factor authentication.
 
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