Can't Access My Bing Ads Account

Hi guys, I’m unable to access my Bing Ads account because the recovery email linked to it has been suspended. Every time I try to sign in or change the recovery email, Microsoft sends the verification code to that suspended email, so I can't complete the process. Right now I'm locked out of my account. Is there any way to recover access or update the recovery email without being able to receive the OTP?

You will probably have to use Microsoft Advertising support/recovery because you cannot change your recovery email ntil you verify your current one. Open a ticket at support and tell them your email is suspended and they can verify your account through billing information

Its very hard to recover account now. You need to tried to contact support.

EmberVoyager said:

Hi guys, I’m unable to access my Bing Ads account because the recovery email linked to it has been suspended. Every time I try to sign in or change the recovery email, Microsoft sends the verification code to that suspended email, so I can't complete the process. Right now I'm locked out of my account. Is there any way to recover access or update the recovery email without being able to receive the OTP?

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this information will asist in establishing proof of ownership. I would not recommend setting up a new acount but instead concentrate on seeking Microsoft's assistance with the original information provided.

Try contacting Microsoft Ads support with your account details and billing proof, they may help verify ownership and update the recovery email manually.

Try contacting Microsoft Support and explain the problem and If you have any other recovery option like a phone number or backup email, try that too so they may help you get access back.

Man, i personally think that bing ads are the most anoying ad network of then all. It's pain to setup the account, it's pain to create the ads... and many times it's not even worth it. But as many said, try contacting the support, this actually is your only option right now

One thing nobody mentioned yet... the recovery form at account.live.com/acsr. Its for the Microsoft account itself, not the ads dashboard, but since your lockout is really an MS account issue that form lets you prove ownership without the OTP. You fill in old passwords, billing info, previous card details, subjects of recent emails etc and a human reviews it. Fill in as much as you possibly can, half-filled ones just get rejected.

Also check if there was ever a phone number tied to the account, even an old one @EmberVoyager, that usually speeds things up a lot more than billing proof alone.

Ads support and the acsr route are kinda separate teams so honestly worth pushing both at the same time instead of waiting on one.

Try contacting Microsoft Ads support directly and verify ownership with billing details, account info, and previous campaign data. If the recovery email is suspended, only their support team can usually help change it. Keep all account proof ready.