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we just want to understand why we were banned

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hello everyone,
i want to share something that has been very frustrating for our team.
our sales manager's account , acc id: Crypto Man, was banned without any clear reason.
a few days before the ban, our first sales thread went through the official marketplace review process. the moderators reviewed our service, asked us many questions, tested everything, and finally approved the thread. It became live, and we started serving customers.
after 2–3 days, we created another sales thread because our plan was to list all of our products in the BHW marketplace one by one. we wanted to build a long-term brand here, follow the marketplace rules, and advertise our services the right way.
then, without any warning, rule violation, or explanation, the account was suddenly changed to [banned pending review]
at first, we thought it was related to another product review, so we even submitted the product again for testing.
after several emails, we finally received this reply: identified as a previously banned member

this is the part we simply cannot understand.
how are we supposed to prove that we have never had another BHW account? Crypto Man is the only account our sales manager has ever used.
right now, we don't even know what we are defending ourselves against because no details have been provided.
we spent time preparing our sales threads, answered every review question honestly, passed the Marketplace review, and were trying to build a legitimate business here.
 
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