⚡ FROM $0.39/GB ⚡ NOVAPROXY.IO | 100M+ Residential IPs | Unlimited Resi $5/Day | Mobile, Datacenter, Static ISP & IPv6 | 200+ GEOs ✅

NovaProxyIo

NovaProxyIo

Junior Member
Jr. VIP
Joined
May 25, 2025
Messages
113
Reaction score
23


Contact & Support
Need help or have questions? We're here for you!

Support Desk: https://www.novaproxy.io/contact
Telegram: https://t.me/novaproxyio

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️ Refund Policy
Refunds are provided only when the service cannot be delivered or does not match the description.

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Social Links
X (Twitter): https://x.com/NovaProxyIo
Telegram Community: https://t.me/novaproxycommunity​
 
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Marketplace Thread Approved​

Summary
This proxy service has been tested by the Marketplace team to ensure that it meets the standards for the Marketplace.

Service Information
  • The proxies worked up to the standards advertised.
  • The proxy did not leak the IP address of the reviewing moderator.
  • The location, ISP, etc., of the proxy were confirmed to be what was advertised.
Thread Edit Log
  • The 5 most recent thread edits will appear here
With anything more than 5 going in here
Information For Buyers:
  • Service Quality: The quality of the product or service that we receive is what you should expect, or better. If you feel that the quality of the service has dropped significantly, please let us know via the report button.
  • Disputes: If you do not receive a product or service as advertised, or at all in the event of a dispute, do not be afraid of a "no refunds" refund policy as you are allowed to request a refund through the Dispute Resolution process. For more information and to see whether or not your dispute qualifies, refer to the dispute rules and procedures.
    IMPORTANT: To initiate a dispute, all orders must be started on BHW, and proof of that will be required.
  • Review Copies: Per the Marketplace rules, if a seller does not offer trials or review copies, please do not request them in the sales thread, otherwise your post will be removed and further action may be taken.
 
NovaProxyIo said:
https://www.novaproxy.io/

Contact & Support
Need help or have questions? We're here for you!

Support Desk: https://www.novaproxy.io/contact
Telegram: https://t.me/novaproxyio

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

️ Refund Policy
Refunds are provided only when the service cannot be delivered or does not match the description.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Social Links
X (Twitter): https://x.com/NovaProxyIo
Telegram Community: https://t.me/novaproxycommunity​
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do you have free trial proxy before decided to buy?
 
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OneHitCombo said:
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Thanks for sharing your experience here.

To clarify our trial policy: free trials are limited to specific packages and durations so we can keep them sustainable and prevent abuse. The original requests moved across a few different packages and durations (residential unlimited for a full day, then mobile, then residential again), which fell outside what our trial program covers — that's why we couldn't set it up as a free trial in the form requested.

That said, we understand you wanted a real way to evaluate the service, and we don't want cost to be a barrier. We've since introduced a low-cost welcome offer for exactly this purpose and were glad to get you set up with it. We look forward to your honest feedback once you've tested it. Anyone else with trial questions is welcome to message us directly.
 
I decided to reply in this thread because I haven't received any response from your support team on your website or on Telegram. It's already been over 2 hours since I reported my first transaction issue.

I understand that delays can happen, but since you're selling proxy services that many customers rely on, I hope you can consider expanding your customer support team and providing better 24/7 coverage. Fast support is just as important as the service itself.

I'm still interested in using your service because your pricing is competitive, but my first experience hasn't been very reassuring. I hope this issue can be resolved soon.

I genuinely hope this experience can be improved. BlackHatWorld has built a strong reputation over the years, and as someone who has been a silent reader for nearly 5–6 years, I expected a much more responsive support experience. I believe better support would only strengthen the trust that the community already has in your platform.
 

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In my opinion, a 2+ hour wait is simply not acceptable, especially when it's advertised as "Reliable 24/7 Technical Support." Claims like that should reflect the actual level of service. I've worked with MarsProxies and IPRoyal for quite some time, and their live support is genuinely available 24/7 with fast responses. I hope your team can improve in this area because support quality is just as important as the product itself.
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Welcome packages are available for all newly registered users, pricing fixed at $2 for over 6 different packages to choose from.
 
Your packages just got a glow-up: Live Plan Analytics ⚡️
 
Premium residential IP pool expanded with another 500K proxies.
 
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