DR Resolved @thematrix1990 vs. @ShifterIO

Username: @thematrix1990

Please create your Dispute title using the format in the description below. @thematrix1990 vs. @ShifterIO

Are you the buyer or seller? Buyer

What is the date the incident took place? Jun 10, 2026

What is the name of the accused? @ShifterIO

Did you encounter the accused on BlackHat World? Yes

Have you started a chargeback with your bank or a Dispute with the payment provider over the transaction? No

Have you contacted the accused via DM (direct message) here on BlackHat World? Yes

Have you informed the accused of the Dispute? Yes

Please add the URL (link) to the location the transaction took place here on BlackHat World.
https://www.blackhatworld.com/seo/31-million-http-s-socks-4-5-residential-ips-backconnect-private-proxies.627180/page-364

What product category best describes the product/service involved in your Dispute? Proxies/VPN

Please describe the purchase or service involved in your dispute. I purchased a static isp proxies x25 on June 8 and asked for a refund on June 10

What is the USD amount involved in your Dispute? $42

Please describe the reason for submitting a Dispute, in detail.
support no answer, seems like they don't honor refund policy.

Please detail exactly how you have tried to resolve your issue before now.
June 8
Purchased ISP proxies via crypto (USDT BSC)
Payment confirmed and account credited
June 9
Reported issues with proxies being blocked in my use case
June 10
Requested refund multiple times
Explained that all proxies were unusable for my project
June 11
Shifter support replied briefly
Asked for clarification on the issue
I explained the proxies were blocked / returning 403 errors in my target use case
Support said they would inform the finance team
No follow-up after that
June 12
No response
June 13
No response despite follow-ups
Support appears online but no replies
(At the end of the day, I received a message that refund will be process on Monday June 15)

June 15
Following up 3x
No response.

What kind of outcome are you looking for from this Dispute?
I need a full refund which I can do based on their refund policy.

Please paste any URLs that point to evidence for your Dispute.


Please upload any screenshots, videos, or other document files that point to the required evidence.


Please confirm you have sent a DM, here on BHW, to the accused? Yes

Please confirm there has been a 24 hour period between informing the accused of the dispute and right now? Yes

Please confirm that the transaction started on BHW via DM, sales thread, WTB/HAF threads, advertisement or signature. Yes

Please confirm that you have provided evidence of the transaction via URL, screen shot or video. Yes

Please confirm that you have explained what the dispute is about, in detail. Yes

Please confirm you have added all supporting evidence to show that you have a case for a dispute. Yes

By pressing the Submit button on this form, you certify that you have completed every step.

You acknowledge that skipping any of the requirements or failing to attach evidence that supports your case could result in this Dispute not only being deleted, but your account being given a warning. Yes

Hello!
The mode of payment I used was cryptocurrency.

I uploaded the images to Google Drive to provide further proof of the transaction and my conversation with their online support agent, Marta...
1. https://drive.google.com/file/d/1TWThrPohtpmeRuyB0GqLYLfz02An22if/view?usp=sharing
2. https://drive.google.com/file/d/1sreY5dDVzjfN4a7yyeRDLBNlkwjXOCOL/view?usp=sharing
3. https://drive.google.com/file/d/1mCHaHcOBX_ozZ5pkGX_DK9fGKLztTNjB/view?usp=sharing
4. https://drive.google.com/file/d/10May2JE-hfjb1wHGIMwHjj02lB3BvS4V/view?usp=sharing
5. https://drive.google.com/file/d/1Al3U37SLLPGxamrryDh7TgAjYHmMGmq1/view?usp=sharing

in the first image is the payment transaction including the hash.
https://bscscan.com/tx/0x833e44fb120605bb2c20e2be35ee55a8dfacb15a337a7df467737e5b22bacbde

Here below is the whole transcript of our conversation.

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Conversation with Shifter
Started on June 8, 2026 at 10:50 AM America/Los_Angeles time PDT (GMT-0700)

--- June 8, 2026 ---

10:50 AM | raizkie19: I'd like to top up my Shifter account using crypto (USDT or USDC, on Ethereum or BNB Smart Chain).

10:50 AM | Fin: You’ll get replies here and in your email:
[email protected]
Our usual reply time
A few minutes

10:51 AM | Marta from Shifter: Hi there!

Sure thing. Here are the details to send your payment:

Accepted coins: USDT or USDC
Networks: Ethereum or Binance Smart Chain (both work, same wallet address)
Wallet address:
`0xa25034A67C0e34A49f921f0b6FE577758772579C`
Minimum deposit: $50 USD

Once you've sent the payment, share the transaction hash here and I'll get it verified and added to your account.

10:58 AM | raizkie19: https://bscscan.com/tx/0x833e44fb120605bb2c20e2be35ee55a8dfacb15a337a7df467737e5b22bacbde

10:58 AM | raizkie19: hash:
0x833e44fb120605bb2c20e2be35ee55a8dfacb15a337a7df467737e5b22bacbde

10:59 AM | Marta from Shifter: Funds were added into the account.

--- June 9, 2026 ---

11:40 PM | raizkie19: Hello!

11:50 PM | raizkie19: [Image]

11:51 PM | raizkie19: is there any way I can change the following ISP:
185.126.77.121:1337:raizkie19:4KpgoyArk
185.126.78.113:1337:raizkie19:4KpgoyArk
185.174.88.123:1337:raizkie19:4KpgoyArk

11:51 PM | raizkie19: these proxies was blocked in my tasks

--- June 10, 2026 ---

12:10 AM | raizkie19: nvm

05:44 AM | raizkie19: are you there

12:12 PM | raizkie19: Hello!

12:12 PM | raizkie19: I would like to ask for a refund..

02:06 PM | raizkie19: Hello!

02:06 PM | raizkie19: I would like to ask for a refund..
ISPs didn't work with my project

11:16 PM | raizkie19: Hello!

--- June 11, 2026 ---

02:37 PM | raizkie19: Hello!
You are not replying.. should I write in your BHW thread

10:23 PM | raizkie19: Hello?

10:24 PM | Marta from Shifter: Hello! Please allow me a few minutes to check the case.

10:25 PM | raizkie19: please, because I file my refund since june 10th

10:25 PM | Marta from Shifter: Could you please detail what didn’t work with your use case?

10:25 PM | raizkie19: your isp proxies didn't work in my project

10:25 PM | raizkie19: all of them

10:25 PM | Marta from Shifter: What exactly did not work?

10:26 PM | raizkie19: I am using it for purchasing items online

10:26 PM | raizkie19: but all of them are blacklisted

10:29 PM | raizkie19: and mostly are not pointed as direct isp proxies

10:29 PM | raizkie19: for instance:
185.126.77.121
AS6282 Fiber Optical Network LLC

10:30 PM | raizkie19: which gave me 403 errors to the store I am about to use it

10:30 PM | raizkie19: its completely blocked

10:30 PM | raizkie19: for the refund you can send it back to my USDT BSC address

10:30 PM | raizkie19: including the remaining balance in the profile

10:31 PM | raizkie19: as I may not be able to use them all

10:37 PM | raizkie19: for the refund you can send it back to:
USDT-BSC
0x525B11cb5654E29Ee0A87E94e2E72a8976BD083D

10:37 PM | raizkie19: I'll wait for it..

11:39 PM | raizkie19: Hello?

11:40 PM | Marta from Shifter: I will inform the finance team and come back.

11:42 PM | raizkie19: thanks

--- June 12, 2026 ---

11:57 AM | raizkie19: Any updates?

09:58 PM | raizkie19: Hey

--- June 13, 2026 ---

01:15 AM | raizkie19: Hello?

11:57 AM | raizkie19: Hello?

11:57 AM | raizkie19: Submitting ticket to BHW now

11:58 AM | Marta from Shifter: Hello! I have informed the finance team to do the refund however they are not available during weekends.

11:58 AM | Marta from Shifter: On monday you should receive the funds.

--- June 15, 2026 ---

06:32 AM | raizkie19: Following up

07:18 AM | raizkie19: Following up

07:36 AM | raizkie19: Following up

03:39 PM | raizkie19: Following up?

--- June 17, 2026 ---

05:45 AM | raizkie19: Following up

---
Exported from Shifter on June 17, 2026 at 05:59 AM America/Los_Angeles time PDT (GMT-0700)


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If you need more information, please let me know.
I also contacted the thread owner of @ShifterIO , but I haven't received a reply from him yet.
Their website chat support, Marta (on their website), seems to be always active,

Information For The Accused
@ShifterIO, you have 24 hours to respond to this disputes thread. If you do not respond within 24 hours or we note that you're engaging in any other activities on the forum rather than dealing with this dispute, the decision will be made in favour of the dispute starter and you will be permanently banned from Black Hat World. In the event that you're permanently banned from the forum, you may send in a support ticket using our support channel only once you've refunded and/or provided what the plaintiff has requested.

If your responses to this dispute do not remain prompt, your account will be banned.

Information For The Accused & The Dispute Starter
Please remain professional as name calling, insults, griping, tu quoque, and ad hominem will not be tolerated. Should the dispute starter resort to this, the dispute will be forfeit; and if the accused resorts to this, the dispute will automatically be in the dispute starter's favour.

If the focus of this thread shifts from trying to resolve the dispute to simply wanting to see the other party banned, the dispute will automatically be ruled in favour of the other party.

The moderator mediating this dispute is simply trying to fair a resolution to this dispute. Any mod abuse or accusations (e.g., "you're biased", "you're protecting scammers", etc) directed toward the moderator will not be tolerated and may result in an infraction for mod abuse.

Information For Other Members
If anyone else has the same issue with the accused, you may respond so long as you supply evidence in the form of screenshots, videos, etc.

Please bear in mind Dispute Resolution section rule #4 before responding.

"If you are not directly related to the situation, or are not offering information directly related to the situation: do not post in the thread. Anyone caught doing so will receive an infraction and be reply banned from posting in the thread."

Information For Everyone
Black Hat World staff members will not contact you outside of BHW at any point regarding your dispute. BHW staff members do not use Telegram, Skype, Discord, Whatsapp, etc under any circumstances. If someone contacts you on any of these third-party platforms claiming to be a staff member, block them immediately.

At no time during the Dispute should communication between the Accuser and Accused leave this thread. All evidence and any refund information will stay on BlackHat World ®.​

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Hello! We are sorry for the miscommunication. The refund will be processed today.

Refund was processed: https://bscscan.com/tx/0x8882c8cc870abd0978c1c990068763c477137290c696cc3ae27fc8f56116352b

@thematrix1990 Can you confirm?

@thematrix1990 You're online, please confirm whether you've been refunded or not.

As @thematrix1990 hasn't engaged with this dispute since Friday, this thread will now be closed whether the refund has been processed or not.


This thread is locked as this dispute has been settled amicably with the accused reporting they have refunded the accuser. They can now trade as normal.

BHW will not communicate outside our official communication methods at any time. Read more about how BHW communicates here.​

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