whats the suspension reason actually say in the dashboard? half the time people appeal without knowing why and just get auto-denied. if its categories or a virtual office address thats usually whats triggering it.
also dont keep spamming new appeals, that can flag the profile worse. one clean appeal with proper docs is better than 5 rushed ones.
soft vs hard matters too like was mentioned. if its hard suspension and the niche is one of the touchy ones (locksmith, lawyer, rehab, garage door etc) google is way stricter and reinstatement takes longer.
if support isnt replying try the business profile help community on the google forums... sometimes a product expert there can escalate it faster than the normal appeal queue. been more reliable for me than email support honestly.