Despite paying for this software (BTC blockchain showing 6 confirmations as of time of this posting)
- Identory refuses to acknowledge my payment
- Identory has not responded to me, despite "premium support" claims.
To prevent others from being harmed, I would suggest not ordering from them until this is resolved (or is escalated to a BHW Dispute Resolution thread).
@IDENTORY if you are legitimate and acting in good faith, please provide a *detailed* description of:
1. Why a confirmed crypto payment (now 7 confirmations on the BTC blockchain) is ignored
2. Why "premium support" tickets are ignored. Please provide a detailed SLA of response times so all future customers know what to expect from "premium" support. Is that a promise for resolution to happen in 1 hour? 1 day? 1 year? etc.